Experience Researcher Chief Administrative Office – Senior Associate

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in the Chief Administrative Office (CAO), you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

The CAO encompasses a variety of employee infrastructure products and services from purchasing and supplier management to guest and dining services. Our design and research team works on the systems and services that help keep JPMC employees working every day.

Job responsibilities

• Design and conduct research studies using advanced research methods, such as surveys, interviews, ethnography, and other quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and craft actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Communicate and present research findings through artifacts such as personas, journey maps, service blueprints, process maps, and research reports
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers

Preferred qualifications, capabilities, and skills

• BA/BS or advanced degree in a field related to human behavior, such as HCI, Pyschology, Communication, Information Sciences, Media Studies, or related disciplines
• Background and understanding in consumer products, technology, and non-technology-enabled products
• Prior experience with market research