Tax Investigation Caller Level 1 @ Tax Relief Advocates

Location: Onsite, Lexington, Kentucky
Employment Type: Part-Time (7:00 AM - 12:00 PM EST)
Pay Rate: $10 per hour + Commission

About Us

At Tax Processing Solutions, we’re dedicated to serving clients and communities across the nation with empathy and integrity. We work hard, celebrate success, and strive to make a lasting impact. Our mission: Guide people through tax resolution with trust, empathy, and education.

Job Overview

We’re seeking a motivated and detail-oriented Tax Investigator Caller (Level 1) to join our dynamic team in Lexington, Kentucky. In this role, you’ll be the voice of our company, connecting with the IRS to gather critical client information and collaborating with talented professionals to deliver exceptional service. If you’re a skilled communicator who thrives in a fast-paced environment and is comfortable using Google Docs and Google Sheets, this is your chance to shine and grow in the tax industry!

Key Responsibilities

Contact the IRS to collect essential client information, ensuring accuracy and professionalism.
Collaborate with Tax Professionals and cross-functional teams to provide seamless client solutions.
Leverage your communication skills in a phone-heavy role to drive client satisfaction.
Maintain detailed records using Google Docs and Google Sheets to ensure high-quality service in a fast-paced setting.

Who We’re Looking For

A confident communicator who excels in phone-based interactions.
Highly organized and detail-oriented, with a knack for keeping things on track.
Comfortable using Google Docs and Google Sheets for documentation and data management.
A quick learner who thrives in a dynamic, fast-moving environment.
A team player eager to multitask, grow, and contribute to our mission.

Requirements

Ability to obtain a PTIN and CAF number upon hire (don’t worry, we’ll guide you through it!).
Proficiency in Google Docs and Google Sheets for record-keeping and collaboration.
Comfort with phone-based work and strong verbal communication skills.
No prior tax experience required—just a willingness to learn and grow!

Why Join Us?

Be part of a mission-driven team dedicated to helping clients nationwide with empathy and trust.
Gain hands-on experience in the tax industry with opportunities for career growth.
Uncapped commission potential in a supportive, collaborative environment.
Work in a vibrant onsite team in Lexington, Kentucky, where your contributions make a difference.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.

Tax Investigation Caller Level 1