Full-Time
Assistant Branch Manager
Emirati
First Abu Dhabi Bank
Leading UAE bank offering global services
No salary listed
Dubai - United Arab Emirates
In Person
 Finance & Banking (1) |
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- Bachelor’s degree in any discipline.
- 10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.
- Ensure adequate staffing of retail sales department and raise any concerns to BM.
- Provide input on CSO’s performance to the BM.
- Provide coaching, mentoring and guidance to CSO’s
- Support BM in implementing retail sales change initiatives.
- Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
- Ensure retail sales performance meets KPI targets as per customer segments
- Supervise CSO performance by participating in and leading daily retail sales team meetings
- Attract new customers to branch through personal relations and existing customer referrals
- Monitor CSO daily operations and provide necessary authorizations
- Support CSOs by serving customers during peak times
- Assign tasks fairly to staff so that no work is left pending at day end
- Ensure that activities adhere to audit, risk, legal and policy requirements
- Provide direct coaching, mentoring and guidance to CSOs
- Identify staff training needs (products, systems, sales skills) and address them.
- Authorized Financial and Non-Financial transactions.
- Ensure proper control maintained for all unissued /undelivered credit cards, cheque books, Debit cards and PIN.
- Attend all incoming e-mail and provide response within 24 hours.
- Participate in and potentially lead daily retail sale team meeting.
- All required branch reports to be reviewed and signed and retained for audit records.
- Ensure surprise check is conducted on required intervals.
- Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
- NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
- Role of AML /Compliance Coordinator
- Custodian of Safe deposit locker
- Cash Vault custody
- Police alarm
- Specific Accountability:
- Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff
FAB is the largest bank in the United Arab Emirates, serving individuals, SMEs, large businesses, and governments. It offers a broad range of services including personal, private, corporate and investment banking, wealth and asset management, trade finance, cash management, real estate finance, and Islamic banking, with access to global capital markets. It earns money from interest and fees across its products, and its online and mobile platforms let customers manage their finances digitally. Its goal is to support diverse clients with comprehensive financial services while expanding its international footprint and promoting ESG-aligned lending and energy-transition initiatives.
Company Size
N/A
Company Stage
IPO
Headquarters
Abu Dhabi, United Arab Emirates
Founded
2017
Simplify's Take
What believers are saying
- FAB's $700M sukuk in May 2026 drew $1.5B orderbook, tightening spreads to 85bps over Treasuries.
- FAB-Mastercard SME card suite integrates with business app, targeting 65M digitized SMEs.
- FAB coordinated DAE's $2.8B credit facility in May 2026, expanding aviation financing.
What critics are saying
- Emirates NBD co-leads AD Ports' $2.5B refinancing, eroding FAB's syndicated loan share.
- Qatar National Bank captures 20-30% of FAB's UAE SME startups with superior digital platforms.
- Abu Dhabi Islamic Bank arranges DAE's $500M sukuk, halving FAB's regional Islamic mandates.
What makes First Abu Dhabi Bank unique
- FAB merged NBAD and FGB in April 2017, creating UAE's largest bank with $366B assets.
- FAB combines FGB's leading consumer credit cards with NBAD's wholesale banking expertise.
- FAB operates Temenos core banking across 12 countries, spanning five continents.
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Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Remote Work Options
Wellness Program
Mental Health Support
Conference Attendance Budget
Professional Development Budget
Stock Options
Company Equity
401(k) Retirement Plan
401(k) Company Match
Stock Options
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Company News
First Abu Dhabi Bank and Mastercard launch an integrated suite of small and medium enterprise cards. Dubai - Al Wahda: First Abu Dhabi Bank (FAB), the UAE's global bank and the largest bank in the United Arab Emirates and one of the world's largest and safest financial institutions, today announced the launch of an innovative three-tier suite of SME cards in partnership with Mastercard. This suite aims to empower SMEs with smart and flexible tools for managing operating expenses, working capital, and day-to-day business payments. The launch responds to the growing need of these businesses to access formal payment channels that help improve cash flows and reduce reliance on cash, checks, and manual transfers. Through integration with FAB's digital business banking services, businesses enjoy better visibility and greater control over payment processes, supporting their growth from startups to expansion-stage companies. With advanced spending controls and real-time monitoring, business owners can maintain financial discipline while benefiting from the flexibility needed to scale in a competitive market. The suite includes three cards designed to meet different business needs: ONYX, Mastercard World Elite: A premium business card that provides exceptional benefits for entrepreneurs and executives. More than just a payment tool, the Onyx card unlocks access to extraordinary experiences, including tailored business benefits and luxury travel and lifestyle privileges, supporting high-value business travel and trade relationships. SILVER: A business credit card ideal for SMEs focused on efficiency, helping to manage cash flows, control expenses, and streamline operational processes smoothly. Mastercard World: A direct debit card linked to the FAB business account, granting immediate access to company funds, with benefits including convenience, security, full control, and exclusive business perks. FAB reaffirms its commitment to supporting SMEs through their growth and expansion stages by providing practical financial solutions and insights to help them operate with confidence. The collaboration with Mastercard reflects a focus on delivering realistic and reliable solutions that meet actual business needs. According to Mastercard, 65 million SMEs were connected to the digital economy between 2020 and 2024, exceeding the target of 50 million, reflecting a deep understanding of how businesses operate today and their local and global ambitions. With integration into the bank's new business app, a dedicated corporate banking platform, these cards will become part of integrated banking solutions that provide comprehensive visibility and control in one place. The suite also offers a global rewards program with exclusive local and international merchant offers, enhancing business savings opportunities.
As a result of this increased demand, AD Ports Group has expanded its banking pool from nine to 18 financial institutions
AD Ports Group has signed an agreement with two prominent UAE banks to refinance its syndicated loan of AED9.175 billion ($2.5 billion)
Dubai Aerospace Enterprise has signed agreements for $2.8 billion in new long-term, unsecured revolving credit facilities, replacing an existing $1.4 billion facility. The new facilities, maturing in March 2031, increase DAE's total revolving credit facility capacity to approximately $4 billion. The facilities comprise $2.3 billion in conventional funding and $500 million in Shari'a-compliant liquidity from 15 global financial institutions. Emirates NBD and First Abu Dhabi Bank acted as coordinators on the conventional facility, whilst Abu Dhabi Islamic Bank arranged the Shari'a-compliant facility. DAE is a global aviation services company with two divisions operating aircraft leasing and maintenance services. The company manages a fleet of approximately 750 aircraft valued at $25 billion, serving over 200 airline customers across more than 80 countries.
Olam Food Ingredients (ofi), a wholly owned subsidiary of Olam Group, has secured a €1.1 billion (S$1.6 billion) inaugural dual-tranche syndicated loan facility. The facility comprises a two-year €450 million revolving credit tranche with a one-year extension option and a three-year €650 million term loan tranche. Proceeds will be used to refinance ofi's existing loans and for general corporate purposes. Eleven banks participated in the facility, with Banco Santander, Commonwealth Bank of Australia (Europe) and DZ Bank serving as lead arrangers. HSBC has been appointed facility agent. Olam Group shares ended 0.6 per cent higher at S$0.875 on Tuesday.