Managed Services Director

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

We are seeking a strategic Director of Managed Services to lead an Item Master Services team supporting data enrichment and contract price accuracy for customers utilizing Lawson, Infor CloudSuite, or Peoplesoft as an ERP.

In this role, you will focus on ensuring customers gain the greatest value from their engagement and are receiving data with high integrity and accuracy—enabling informed, high-impact recommendations and solutions that drive supply chain.  As a strategic leader, you will play a key role in achieving revenue and member satisfaction goals while also ensuring high standards of data quality and execution excellence. You will work closely with cross-functional partners including Data Management, Product Management, and Analytics Innovation to continuously enhance the value delivered to customers.

Responsibilities:

• Lead, mentor, and develop a high-performance team, including a Manager who oversees their own direct reports.
• Set the strategic direction for data quality, enrichment, and analytics processes in alignment with business and product delivery goals.
• Leverage expertise in Lawson, Infor CloudSuite, or Peoplesoft to optimize process workflows and strengthen the value delivery for item master and contract module data.
• Build and maintain strong relationships with existing and prospective clients to drive long-term participation.
• Establish KPIs and quality benchmarks for team performance.
• Implement engagement and retention strategies that reinforce program value and strengthen client commitment including business reviews.
• Oversee recruitment, training, and performance management for direct reports and ensure appropriate team workload and staffing.
• Collaborate with leadership and sales to develop proposals to expand business including pricing, deliverables, RFP responses, and in person presentations.
• Foster a culture of collaboration, innovation, and accountability within the team.

Qualifications:

• Relevant degree preferred, advanced degree desired in Healthcare, Business, or related field.
• 7 or more years of relevant experience in healthcare analytics or supply chain operations required.
• 3 or more years of leadership experience required.
• Experience with hospital mergers/acquisitions and ERP systems implementations is preferred.
• Advanced proficiency with managing item master in Lawson, Infor CloudSuite, or Peoplesoft and understanding of workflows.
• Exceptional relationship management, analytical, and communication skills.
• Intermediate knowledge of Microsoft Suite (Excel, Outlook, Word, PowerPoint).
• Experience working with a group purchasing organization (GPO) is a plus.

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $102,400.00 to $179,000.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.