Full-Time

Customer Experience Associate

Posted on 4/11/2025

TD Bank

TD Bank

11-50 employees

Personalized wealth management and financial planning

Compensation Overview

CA$22.50 - CA$28.33/hr

Entry, Junior

Mississauga, ON, Canada

Category
Customer Experience & Support
Customer Experience
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Connection
Connection
Connection
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Requirements
  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment
  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Responsibilities
  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Desired Qualifications
  • Undergraduate degree or equivalent is an asset

TD Bank provides wealth management services to help Canadians grow, manage, and protect their wealth. Their approach involves understanding each client's unique goals through a detailed discovery process that incorporates behavioral finance to create a personalized Wealth Personality™ profile. This profile guides the development of a customized wealth plan that aligns with the client's life priorities. TD Bank focuses on delivering relevant advice that includes strategies for building net worth, implementing tax-efficient solutions, protecting assets, and planning for legacy. Their goal is to offer sophisticated, tailored financial strategies that evolve with the client's needs.

Company Size

11-50

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

1955

Simplify Jobs

Simplify's Take

What believers are saying

  • Digital banking adoption is driving demand for enhanced mobile banking features.
  • Open banking allows TD Bank to collaborate with fintech for personalized services.
  • Sustainability trends support TD Bank's focus on green finance initiatives.

What critics are saying

  • Competition from fintechs pressures TD Bank to innovate rapidly.
  • Rising interest rates may reduce demand for new home loans.
  • Remote work trends could impact TD Bank's commercial real estate investments.

What makes TD Bank unique

  • TD Bank is leveraging AI for advanced fraud detection and prevention.
  • The bank is integrating ESG criteria into its lending and investment decisions.
  • TD Bank is exploring blockchain for cross-border transaction efficiency.

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Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Professional Development Budget

Mental Health Support

Wellness Program

Performance Bonus

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