Safety Quality and Patient Experience

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Safety Quality and Patient Experience (SQPE) Specialist II

Location

Canton

Facility

Cleveland Clinic Mercy Hosp

Department

Office of SQPE South-Clinical and Operational Improvement

Job Code

T97902

Shift

Days

Schedule

8:00am-4:30pm/7:00am-3:30pm

Job Summary

Job Details

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Safety Quality and Patient Experience (SQPE) Specialist II, you will direct our safety, quality and patient experience work. In this role, you will implement improvement initiatives, collaborate on setting objectives, ensure compliance with performance standards and engrain experience requirements. Your work is essential to helping facilitate RCA/ACA support, HRO Coach training and management, Patient Safety rounds and the ongoing management of the SERS system.

 
A caregiver in this position works from 8:00AM - 4:30PM and 7:00AM - 3:30PM.  

A caregiver who excels in this role will:  

• Understand and implement elements of performance as outlined by regulations, bylaws and rules and regulations established by the medical staff.  
• Act as the primary resource for staff to facilitate overall operations of programs. 
• Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred. 
• Analyze performance data and participate in improvement strategy development. 
• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care. 
• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation and focused professional practice evaluation. 
• Develop and assure processes to monitor performance and identify where intervention is needed. 
• Incorporate regulatory and accreditation standards into improvement activities around SQPE. 
• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan and others as required by governance. 
• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations. 
• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects. 
• Facilitate dashboard reviews, data analysis and decision-making from data to identify and address root causes. 
• Manage stakeholder relationships, project risks and project changes. 
• Coach smaller improvement teams to succeed with their quality improvement projects at the local level. 
• Participate in committees and meetings necessary to drive performance in the assigned scope of the role. 
• Report on medical errors and near misses, as well as corrective actions taken. Oversees the management and use of medical error information. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in Nursing, Healthcare Administration, Business, Engineering or related field 
• Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ) within one year of hire 
• Seven years of related experience with SQPE experience OR clinical experience with four years of SQPE experience  
• Previous experience in Joint Commission, HFAP and CMS surveys processes 
• In-depth knowledge of patient safety best practices, joint commission standards and conditions of participation 

Preferred qualifications for the ideal future caregiver include:  

• Master’s Degree 
• Current licensure as a Registered Nurse (RN) 
• Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)    
• Process Improvement Certification (Lean, Six Sigma, etc.) or Infection Control (CIC) Certification 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information
• Working in a stationary position for extended periods
• Working with physical records or operate a computer or other office equipment
• In some locations, traveling throughout the hospital system
• In some locations, lifting and moving objects up to 25 pounds

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities