Customer Operations Team Leader
Confirmed live in the last 24 hours
London, UK
Experience Level
  • Proven ability to lead and motivate teams effectively - this is vital!
  • Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience
  • You show up for others and get the best out of the people around you by creating a supportive team environment
  • You are resilient and adaptable - you're positive and proactive and energised by working in a fast-paced environment characterised by constant change
  • You have a bias to action and proactively take ownership (particularly when dealing with problems)
  • Manage a team of up to 10 customer operations specialists to deliver an exceptional customer journey from start to finish
  • Oversee the day-to-day operational functions including but not limited to: Team management / Operational reporting / Building relationship with third parties / Industry compliance
  • Enable your team deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets
  • Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work
  • Constantly look for improvements in our processes and work with stakeholders to deliver on action plans
  • Help expand our team by supporting our onboarding and recruitment strategy
  • Model and embody our culture to ensure your team lives by our company values
  • Own the resolution of escalations and complaints raised by your team's customers
Desired Qualifications
  • Previous knowledge of EVs/the automotive industry is a , but not required
Octopus Energy

501-1,000 employees

Cloud-based renewable energy service
Company Overview
Octopus Energy is on a mission to transform energy globally, faster and cheaper than anyone imagined. They are are relentless in driving the smart grid technologies that'll deliver cheaper green electricity to fuel our homes, businesses, cars and heating.