Systems Engineer / Support Engineer

Job Description

Mid-Level Application Operations Support Engineer

We are looking for an individual with application support experience to perform application release and operations activities in our on premise data centers as well as AWS.

Following are the requirements for the position:

· Experience providing support for Linux systems.

· This includes assisting application teams with assessing issues and troubleshooting deployments.

· Monitoring experience with setting up Nagio’s, Appdynamics and Icinga dashboards.

· Scripting in Perl and Python is needed.

· Experience providing support for Windows systems.

· This includes assisting application teams with assessing issues and troubleshooting deployments.

· Basic database experience which should include executing SQL, and assisting application teams with connectivity and integration activities.

· Knowledge of setup/provisioning of server environments in support of application purposes.

· And while this does not include the actual build activity of servers, it does include working with application teams to develop requirements and then submitting those requirements to build teams and following up until the servers are delivered.

· Experience with Tomcat and Apache a plus.

· Experience with troubleshooting application related issues.

· This includes reviewing log files, application servers/services (i.e. Tomcat and Apache as examples), working with the network team to troubleshoot connectivity issues and working with infrastructure teams for OS/platform issues.

· AWS experience desirable.

· We are utilizing many services provided by AWS, and continuously evolving as AWS evolves.

· Having experience supporting applications in AWS at an enterprise level is desired.

· Specifically an understanding of EC2, S3, ELB and Security Groups is very helpful.

· Systems integration experience desirable.

· This position will provide support to application teams to establish connectivity between systems during design and development. This includes working with the network team for firewall support between systems as well as users and systems.

· Scripting experience is required.

· Scripting technologies are utilized to support those activities.

· Some examples are Python and Perl.

· Experience deploying applications is preferred, and experience with automated deployment tools is a plus.

· This person will be part of an on-call rotation and will be expected to support after hours and weekends during that time.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.