Full-Time
Qonto
1,001-5,000 employees
Digital banking platform for business finances
No salary listed
Junior
Sant Cugat del Vallès, Barcelona, Spain
Hybrid position; specific in-office days not mentioned.
- 1-2 years in customer service, preferably in a fast-paced environment such as fintech, tech, or e-commerce
- Native-level French and professional English (written and verbal)
- Demonstrated ability to analyze complex cases and provide structured solutions
- Track record of maintaining high customer satisfaction scores and handling difficult situations with empathy
- Proven ability to learn new tools and processes quickly in a growing environment
- Handle 10-15 customer support tickets daily, maintaining a resolution rate of 90% within 24 hours
- Master our product ecosystem to provide accurate solutions for billing, funding, account closures, and accounting functionalities
- Collaborate with Product and Operations teams to escalate technical issues and contribute to product improvement
- Participate in weekly team workshops to analyze cases and develop innovative solutions for recurring customer pain points
- Maintain our high customer satisfaction standards while handling complex customer situations
Qonto is a digital banking platform that simplifies financial management for businesses of all sizes. It offers services like business accounts, expense management, and bookkeeping, all on a subscription basis that allows companies to scale as needed. A key feature is the ability to process hundreds of transfers simultaneously, which is beneficial for high transaction volumes. Qonto distinguishes itself with strong customer support available in five languages and has received over 400,000 positive reviews.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$689.3M
Headquarters
Paris, France
Founded
2016
Simplify's Take
What believers are saying
- Expansion into Austria, Belgium, Netherlands, and Portugal opens new European markets.
- Partnership with Wise enhances cross-border payment capabilities for international clients.
- Increased AI tool adoption boosts operational efficiency and product innovation.
What critics are saying
- Expansion may face regulatory challenges in new European markets.
- Reliance on Wise's infrastructure poses risks if Wise encounters issues.
- Rapid AI adoption could lead to data privacy concerns if not managed properly.
What makes Qonto unique
- Qonto offers a unique feature to initiate hundreds of transfers simultaneously.
- The platform provides API connectivity for seamless integration with financial systems.
- Qonto's customer service supports five languages, available seven days a week.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Tailor-made remote policy
Lunch Card
Dynamic career tracks
Competitive salary package
Employee well-being initiatives
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%FRENCHWEB 2025, qui sont les entreprises de la tech française qui recrutent le plus ?Les entreprises qui recrutent dans la French Tech en 2025 : plus de 510 000 emplois recensésMalgré un contexte économique au ralenti, les acteurs de la French Tech et des secteurs de l’innovation poursuivent leur dynamique de création d’emplois. En 2024, les entreprises du secteur regroupaient plus de 510 000 emplois, en légère hausse par rapport aux 488 860 recensés fin 2023, selon un panel de plus de 1500 sociétés analysées par notre partenaire WE-INNOVATE.EU. Ce panel inclut startups, PME, ETI et grands groupes, couvrant des secteurs variés comme l’agriculture, le spatial, le quantique, les biotech ou encore l’e-commerce.25 entreprises en tête du recrutementLes entreprises les plus actives cette année incluent Dassault Systèmes, Believe, Ecovadis, Qonto, OVHcloud et Exotec. Ces organisations figurent parmi les leaders grâce à leur capacité à offrir des opportunités diversifiées dans des secteurs comme l’IT, les fintechs, et les greentechs. Les 25 entreprises en tête, listées dans cette édition, recrutent dans des fonctions variées, des métiers techniques aux postes plus traditionnels adaptés aux besoins des entreprises innovantes.Nous n'avons pas pu confirmer votre inscription. Votre inscription est confirmée
Qonto, the leading European business finance solution for SMEs and freelancers serving 500,000 customers, today announces the appointment of Heidrun Luyt as its new Chief Growth Officer (CGO).With Luyt joining the C-suite alongside recently appointed Chief Product Officer Natalia Williams, Qonto reaches 45% female representation at the executive level, setting a powerful example for the fintech industry where, in 2023, only 17% of C-suite members in European start-ups and scale-ups were women (source). This dual appointment represents a significant step forward in driving strategic growth across European markets while reflecting Qonto’s commitment to building a diverse and inclusive leadership team. It also creates a unique opportunity to strengthen the connection between Growth and Product functions, ensuring Qonto’s solutions become even more commercially driven while maintaining their customer-centric focus.As CGO, Luyt will lead and develop Qonto’s growth team of nearly 300 people spanning local and global Sales, Acquisition, Client Development, Brand & Communications, as well as Growth Projects & Operations teams.Luyt joins Qonto with extensive experience in driving organic and acquisitive growth in senior commercial marketing and customer experience roles. With almost two decades in the international SaaS, fintech, and retail industries, Luyt has a proven track record in digital marketing, go-to-market strategies, and customer experience excellence. Her career spans leadership positions at global FTSE250 organisations including IG Group, Private Equity-backed companies like Pipedrive, and David Lloyd Leisure, as well as privately-owned brands like Le Creuset and Peek & Cloppenburg.“I’m thrilled to join Qonto as CGO at such a pivotal time in the company’s journey,” says Luyt. “Qonto’s impressive growth and its focus on empowering freelancers and SMEs align perfectly with my professional passions
Luyt joins Qonto at a crucial juncture in its expansion.
Qonto, a Paris-based business banking fintech, has named former MailChimp exec Natalia Williams as its new chief product officer (CPO).
Being fluent in AI is “important for employability”, according to a top tech executive with a leading French unicorn. Aymeric Augustin, CTO, Qonto, a French business banking fintech, says that more than half of Qonto’s 1,600 staff are using GenAI as a work tool, increasing from zero use to over 50 per cent in around four months. Augustin says it will help its employees be more employable in the future. He said:“We believe that AI fluency is important for employability."He added that Qonto hopes to have soon around 70 per cent of its staff using GenAI tools. Qonto staff are using the French GenAI tool Dust, which tailors AI assistants for companies, plugging into large-language models such as OpenAI’s ChatGPT or Google’s Gemini. Dust’s assistants connect to a company’s data and documents