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Full-Time

Technical Support Representative

Confirmed live in the last 24 hours

Zinnia

Zinnia

1,001-5,000 employees

Tech solutions for life insurance and annuities

Enterprise Software
Fintech

Entry

Johns Creek, GA, USA

Category
IT Support
IT & Security
Required Skills
Communications
SQL
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s degree in technology, business, or a complementary discipline
  • Ability to quickly and methodically isolate and solve problems
  • Excellent organizational skills and attention to detail
  • Independent self-starter with a strong sense of personal responsibility for customer satisfaction
  • Exceptional verbal and written communication skills
  • Timely follow-through on tasks and projects
  • Enjoy working in a fast-paced environment where multi-tasking is common
  • Comfortable working both independently and as part of a team
  • Proficiency in using Microsoft Suite products (Internet Explorer, Excel, Word, and PowerPoint)
  • Basic understanding of relational databases and SQL
  • Ability to quickly and easily learn new software
  • Willingness to travel if necessary
Responsibilities
  • Develop a strong understanding of Zinnia’s products to effectively troubleshoot issues and provide accurate solutions to customers
  • Remain the sole point of contact for issues that cannot be resolved during the first communication
  • Document all customer contact and issues using an internal ticketing system
  • Communicate regularly with management to ensure proper attention to unresolved issues
  • Work to exceed customer’s expectations and create a positive customer perception of the Zinnia organization
  • Provide training and/or implementation assistance when required

Zinnia provides end-to-end life insurance and annuity tech solutions, leveraging advanced technology to simplify and enhance the insurance experience. The company focuses on empowering clients to innovate and launch products faster, while offering frictionless data experiences and real-time data sharing to improve outcomes for consumers, advisors, and insurers.

Company Stage

Seed

Total Funding

$1.7M

Headquarters

Topeka, Kansas

Founded

2005

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-6%

2 year growth

-6%