Full-Time

TPSP Associate

Posted on 1/18/2025

Expedia

Expedia

10,001+ employees

Travel booking platform for flights, hotels, rentals

Compensation Overview

$38.5k - $54kAnnually

Entry, Junior

Company Historically Provides H1B Sponsorship

Springfield, MO, USA

The job is based in the Springfield office.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Customer centric attributes and traveler-focused with the ability to work effectively and professionally with both internal and external customers
  • Advanced analysis skills to include skill in situational analysis and risk mitigation
  • Ability to work in high stress environment, managing stress in a professional manner and without disruption to the operation, employees, or customers
  • Strong verbal and written communication skills to assess customer needs and adjust communication style accordingly
  • Strong technical skills and computer knowledge, including all Microsoft Office program
  • Hotel/Travel industry experience will be a plus
  • Familiar with accounting terms and additional financial industry knowledge will be an asset
  • Choose Fearlessly: Solutions mindset and a real passion for the partner and the traveler experience. Ability to handle situations effectively; to set expectations and deliver information in a positive way
  • Go Get What’s Next: An individual who will take ownership of problem resolution. Excellent time-management and prioritization skills
  • Trust Each Other and Include Consciously: Listens carefully and attentively to others’ opinions and ideas. Listens to others’ perspectives and clarifies meaning before responding
  • Force Simplicity: Keen eye for detail and high level of accuracy. Exercise good judgment in decision-making
  • Should be flexible with shifts and able to work between the hours of 6am-11pm 7 days a week
Responsibilities
  • Lead the resolution of issues on all traveler and partner related issues
  • Research, analyze and resolve traveler and partner issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue
  • Contact customers, travel partners, and internal teams via a multi-channel environment (e.g., voice, chat, email, case management, etc.)
  • Ability to adhere to procedures, standards, and performance expectations
  • Promote excellent partner and traveler relations by managing accurate responses with a positive attitude and service behavior
  • Provide our travelers and partners with best-in-class service that drives loyalty to all of Expedia Groups’ multiple brands
  • Establish and maintain positive working relationships with management, corporate, network, co-workers, and partners
  • Follows up with individual customers until the issue is resolved or handed off to supporting team (as appropriate) to drive resolution
  • Identify problems, conduct root cause analysis and propose forward looking solutions
  • Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention
  • Initiate contact with customers where appropriate to solve the issue completely and to add value
Desired Qualifications
  • Hotel/Travel industry experience will be a plus
  • Familiar with accounting terms and additional financial industry knowledge will be an asset

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers who want to promote their offerings on Expedia's platforms. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bellevue, Washington

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Expedia benefits from the rise of 'workcations' and flexible travel packages.
  • Increased demand for personalized travel experiences boosts Expedia's AI and machine learning adoption.
  • Sustainability focus aligns with growing traveler interest in eco-friendly options.

What critics are saying

  • Expedia faces competition from AI-driven platforms like Kayak.
  • Recent layoffs may impact Expedia's innovation and technological edge.
  • Reliance on third-party solutions like HiJiffy could pose operational risks.

What makes Expedia unique

  • Expedia offers a comprehensive suite of travel services under one platform.
  • Expedia's diverse brand portfolio caters to individual travelers and corporate partners.
  • Expedia partners with travel service providers, offering valuable data and technology.

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Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Company News

Skift
Mar 6th, 2025
Exclusive: Expedia Hires Brand Marketing Exec From Booking.com

Expedia Group appointed Natalie Wills, who has experience in large media partnerships and Super Bowl campaigns, as senior vice president of brand marketing & creative.

Hospitality Net
Mar 5th, 2025
HiJiffy integrates with Expedia Group to simplify the management of travellers' messages

HiJiffy integrates with Expedia Group to simplify the management of travellers' messages.

PhocusWire
Mar 3rd, 2025
Expedia Group Makes Job Cuts

Expedia Group has laid off an unknown number of employees. Employees posted on LinkedIn describing the “sweeping round of layoffs” and Expedia Group shared a statement regarding the cuts in an email to PhocusWire.“To ensure the best traveler experience, we must continually adapt to the evolving needs of our industry and travelers,” said an Expedia Group spokesperson. “This requires difficult but necessary decisions such as refining our marketing strategies, improving efficiencies, and reallocating resources to areas with the greatest business impact to drive customer engagement.”. The online travel giant would not share any additional information

PhocusWire
Feb 28th, 2025
Phocuswire'S Weekly Travel Tech News Briefs: Travelperk, Airbnb, Expedia Group, Swa, Hostaway And More...

Here's our roundup of the people, product and partner news from the global travel industry this week.Editor's note: This roundup was created with the help of ChatGPT.Amex GBT names new senior leadership. American Express Global Business Travel (Amex GBT) has announced new senior leadership appointments in marketing and technology. Evan Konwiser is appointed chief product and strategy officer, overseeing product development, corporate strategy, communications and sustainability. Konwiser, who joined Amex GBT in 2020, has held several leadership roles. Alisa Copeman is named chief marketing officer, responsible for brand and marketing strategies. Copeman previously served as senior vice president of global marketing at Amex GBT and CMO at Barclays UK

PYMNTS
Feb 27th, 2025
Seamless Journeys: Ai’S Rising Role In Coordinating Consumer Travel

Artificial intelligence (AI) is making inroads into the travel industry as most consumers now expect seamless travel experiences, and the industry is taking notice. Kayak CEO Steve Hafner told PYMNTS that the company plans to launch AI agents this year to help travelers with everything from trip searching to checkout. “One thing Kayak hasn’t done as well as search is booking,” Hafner said. “We’ve had to hand people off to airline or hotel websites or online travel agencies to complete the booking

INACTIVE