Partner Engagement Manager

Required: Top Secret clearance with eligibility for SCI

Remote with up to 50% travel

1. About us

Onebrief is building the future of military decisions. Our product is built for operational planning across the US and our allies and is currently in broad use at 8 of the largest military headquarters in the world. 3 of the 4 biggest operational plans in the US are currently built with Onebrief.

We’ve raised $53M in Venture Capital from top tier venture investors, including Human Capital, Caffeinated Capital, and Y Combinator. We are currently a Series B company and aspire to IPO in a few years.

We’re a rapidly growing team of 65. We’re spread worldwide, across Hawaii, the continental US, the UK, Germany, and Italy. This year, we plan to build a presence in Australia, Japan, and the Middle East.

Users love our product. They make statements like, “I will never plan again without Onebrief.” We grew usage 4x in 3 months. Last year, we achieved 100% gross retention and 158% net retention. Last year, our revenue grew 4x and reached double-digit millions. We anticipate similarly rapid growth this year.

Onebrief will become the single collaborative planning solution – from the Battalion level up to the Joint Staff, for the US and our allies around the world.

2. About you

• You deeply understand large military headquarters Skillful planners, mainly in the rank of O-4 to O-6, respect you and care what you have to say

• You pay attention to detail. People rely on you. At your previous teams, you had a reputation as a workhorse Example: we’re about to run a planning exercise, which will be USEASTCOM’s first exposure to our product. No one is worried, because they know you’ve taken care of it

• You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls

• You have technical skill You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

• You work well with customers You understand them, and they confide in you. Users ask you to have a beer

• You’re intense about our mission. It’s a core part of who you are

• You’re ambitious. We’re getting bigger. You should too

• You hold a current Top Secret clearance with eligibility for SCI

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.

• Advanced military education: Command and Staff, Advanced Military Studies.

• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.

• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.

• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.

• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

• Most importantly, you are a true Onebriefer:

  • You are obsessed with creating value for real users

  • You are ambitious, scrappy, and a creative problem-solver

  • You learn quickly, work iteratively, and naturally seek collaboration

  • You approach your work with integrity, intellectual honesty, and a low ego

  • You communicate frankly, clearly, and succinctly

  • You thrive as a self-starter, embracing autonomy and ambiguity

3. About the job

You will report to our Senior Operations Manager for Global Operations. Your single most common task is to implement Onebrief at a new customer. Example:

• USEASTCOM (fictional Combatant Command) has just purchased a Onebrief license. Their headquarters and all of their Service Component Commands will start planning in Onebrief. You fly to the USEASTCOM headquarters routinely to make this happen

• The core planning team is excited about Onebrief, but there’s a lot of other planners and stakeholders who are skeptical. You need win them over

• They’ve seen demos yet, but they’re not familiar with the product. You will need to train them

• If their first major planning event (such as a Mission Analysis conference) is a success, then they’re much more likely to succeed with Onebrief. You will make it a success

You will also:

• Lead our exercise program. We routinely provide exercises, which customers use both to assess our product (before a sale) and learn it (after a sale)

• Use your observations of our users to recommend product improvements

• Provide face-to-face and remote customer support

• Develop an understanding of customer social dynamics in order to support renewals and future sales

• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

• Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed

To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

You’ll also need technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?