Full-Time

Product Support Specialist

Floqast

Floqast

501-1,000 employees

Accounting workflow automation platform

Data & Analytics

Senior

London, UK

Required Skills
Zendesk
Requirements
  • Experience in customer-facing role
  • Logical thinker & strong problem solving/troubleshooting skills
  • Excellent verbal and written skills
  • Familiarity with team systems
  • Bachelor's degree or equivalent work experience
  • Familiarity with cloud-based ERPs and Cloud Storage Providers
  • Familiarity writing Regular Expressions (Regex)
Responsibilities
  • Take ownership of reported customer issues
  • Utilize Zendesk ticketing system to respond publicly to tickets
  • Own special initiatives on the Product Support team
  • Lead special projects with clients
  • Refine existing articles and author new articles on the FloQast Knowledge Base
  • Lead internal and external trainings for core application and new product offerings
  • Any other duties or tasks that may be assigned to help the company, the department, and our clients meet their goals.

FloQast's mission is to provide faster answers, better teamwork, and greater peace of mind to accounting teams. FloQast enables customers to streamline processes such as automated reconciliations, documentation requests, and other workflows that impact the month-end close, financial reporting, and payroll.

Company Stage

Series E

Total Funding

$302.9M

Headquarters

Los Angeles, California

Founded

2013

Growth & Insights
Headcount

6 month growth

10%

1 year growth

23%

2 year growth

37%

Benefits

Unlimited PTO

Company-Wide Social Events

Cold Brew/Nitro On Tap

Generous Paid Parental Leave

Competitive Compensation

401k (No Matching)

Unlimited Snacks and Drinks

Family Forming Support, Benefits & Reimbursement

Pet Care Discount Program

Stock Options

Education Reimbursement

Medical, Dental, Vision (100% paid)

Charitable Donation Matching

INACTIVE