Full-Time

Patient Support Specialist

Confirmed live in the last 24 hours

Blink Health

Blink Health

201-500 employees

Affordable prescription medications and telehealth services

No salary listed

Entry, Junior

Pittsburgh, PA, USA

Category
Customer Experience & Support
Customer Support
Required Skills
Customer Service
Requirements
  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service or inbound call center experience required
  • Healthcare, pharmacy or other relevant industry experience strongly preferred
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software
Responsibilities
  • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
  • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
  • Strive to meet and exceed structured performance targets
  • Document all call information and data discovery according to operating procedures
  • Utilize Knowledge Base materials as a foundation for resolving inquiries
  • Maintain confidentiality of patient and proprietary information
  • Develop a working knowledge of company related security and privacy practices
  • Participate in continued education on product changes, new features and product launches
  • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Blink Health provides an online platform for individuals to access affordable prescription medications. The service works by analyzing users' insurance, copay, and deductible information to offer significant savings on medications. Users can connect with licensed medical professionals for online doctor visits, and they have the option to have their medications delivered or picked up at over 35,000 pharmacies across the country. Unlike many competitors, Blink Health focuses on direct-to-consumer sales and partners with pharmacies and insurance companies to ensure competitive pricing. The company's goal is to make prescription medications more accessible and affordable for everyone.

Company Size

201-500

Company Stage

Series D

Total Funding

$306M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth market projected to grow at 25.2% CAGR from 2021 to 2028.
  • AI integration in healthcare to enhance patient care and operational efficiency.
  • Legislative efforts for drug price transparency could benefit Blink Health's affordability focus.

What critics are saying

  • Donald Trump Jr.'s board appointment may lead to political controversies affecting brand image.
  • Departure of key executive Bharath Chinamanthur may disrupt product development.
  • GoodRx's potential IPO could increase competition in the prescription drug market.

What makes Blink Health unique

  • Blink Health offers significant savings on prescription medications through insurance analysis.
  • The company connects users with licensed medical professionals for online doctor visits.
  • Blink Health facilitates medication delivery or pickup at over 35,000 pharmacies nationwide.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

401(k) Retirement Plan

Paid Holidays

Overtime eligible

Casual dress code

Free Snacks

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-1%
PR Newswire
Feb 6th, 2025
BlinkRx Welcomes Donald Trump Jr. to Board of Directors

/PRNewswire/ -- BlinkRx, the leading prescription access platform focused on medication affordability and convenience, is pleased to welcome Donald Trump Jr.,...

MedAxiom
Sep 7th, 2023
Medaxiom Announces Industry Partnership With Agepha Pharma

Medaxiom announces industry partnership With agepha Pharma.

SoCalTech
May 25th, 2021
Bharath Chinamanthur leaves Blink Health as EVP of Product, Engineering, and Operations

According to the company, Bharath Chinamanthur has joined the company as CTO from Blink Health, where he was EVP of Product, Engineering, and Operations.

Fortune
Aug 24th, 2020
Why an Amazon and Airbnb vet joined a digital health company that wants to slash drug prices

Blink Health has taken on new talent to support its ambitions to lower the cost of prescription drugs: a veteran of Amazon and Airbnb.

PYMNTS
Aug 3rd, 2020
Report: GoodRx Could Go Public

GoodRx Inc., the Santa Monica, California-based prescription drug price comparison company, plans to go public and has filed for an IPO with the SEC.