Customer Service Officer

Job Description

Job Description

We are seeking a Customer Service Officer to join our team in Washington, DC. The ideal candidate will play a key role in managing client interactions, resolving inquiries, and ensuring a high-quality customer experience. This position requires excellent communication, problem-solving abilities, and a proactive approach to client satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and in-person with professionalism and efficiency.

• Resolve complaints and issues promptly while maintaining a positive client relationship.

• Collaborate with internal departments to provide accurate information and solutions.

• Document and track customer interactions to ensure follow-up and resolution.

• Identify opportunities to improve processes and enhance customer service standards.

• Uphold company values and represent Reboot Staff with integrity in all communications.

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field (preferred).

• Minimum of 2 years of customer service or client-facing experience.

• Strong written and verbal communication skills.

• Ability to handle sensitive situations with discretion and professionalism.

• Proficient in MS Office Suite and comfortable learning new systems.

• Highly organized with excellent time management and multitasking skills.