Cal Games Floor

Overview

Larry Flynt’s Lucky Lady Casino is the premier destination for gaming in Gardena. Open 24 hours a day, seven days a week, we never stop dealing your favorite games. From Blackjack to Limit to No Limit Texas Hold’em, No Collection EZ Baccarat to Three Card Poker to Pai Gow Poker, we’ve got it all. If you’re seeking a stable, challenging, rewarding career, chances are you’ll find it here. We work hard to attract and retain the brightest in the business, and maintain a one-of-a-kind culture that empowers our people to be who they are and do their best.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes and markets the Casino’s social events, promotions, and other Casino programs to new and existing customers. 
• Increases the growth of gaming revenues through the development of a targeted guest base. 
• Issues Player’s Club cards and promotes the program. 
• Effectively handles guest complaints and disputes in an efficient and courteous manner. 
• Maintains extensive knowledge of casino and gaming commission policies, procedures, guidelines, decision-making concepts, principles, and processes, and the ability to apply them properly and effectively. 
• Keeps informed of competitive promotions. 
• Works cohesively with all departments for the benefit of Casino operations and employee/customer relations. 
• Maintains integrity of games in the designated area. 
• Understands and is responsible for adhering to department and Company policy and procedures pertaining to all games. 
• Coordinates props, food servers, porters, and runners to ensure customer service needs are met. 
• Applies approved game rules in the event of a dispute. 
• Notifies the Shift Manager of any suspicious or unusual activity. 
• Ensures games are adequately supplied with customers. 
• Starts new games in the manner prescribed by company policy when appropriate. 
• Maintains good public and employee relations. 
• Safeguards the confidential nature of all departmental and general property records. 
• Responsible for keeping assigned section safe and orderly. 
• Adheres to all policies and procedures as stipulated in the Casino Title 31 and AML Program.
• Report all attempts to recruit and/or develop Table Games Players to the Player Development Coordinator and/or Casino Host. Delivers all vital information including Name, Address, Email, and Phone Number if collected.
• Assists in ensuring established Cal Side Dealer Rotations are followed, has working knowledge of CMS System and Database. Will open and close games at the direction of the Shift Manager and adjust the dealer rotation accordingly.
• Performs all other work-related duties as assigned by the Shift Manager, Casino Operations Specialist, Casino Operations Manager, and/or Casino Manager.

Responsibilities

QUALIFICATION REQUIREMENTS

• Ability to obtain and maintain a Gardena Police Department Work Permit
• 1 year + experience at another card club
• Must be able to make change using American Monetary units

EDUCATION/FORMAL TRAINING

• A High School diploma or a General Education Degree
• Dealer School Completion

REASONING ABILITY

• Must possess the ability to work with minimal supervision and make educated ethical decisions as necessary.
• Must be able to resolve conflicts and have effective communication skills with all levels of employees and be able to work effectively and collaboratively in a team environment.

LANGUAGE SKILLS

• Ability to read, write, and speak in English
• Must be able to effectively communicate with customers and management
• Strong interpersonal skills and ability to build positive working relationships

PHYSICAL DEMANDS

• Required to walk and stand for at least 8 hours per shift
• Work in an enclosed and busy area
• Must have the ability to safely lift a minimum of 10 pounds
• Must be able to concentrate in an intense, fast-paced environment with numerous distractions

WORK ENVIRONMENT

• Adult content environment
• Must be at least 21 years of age
• 24-hour operation with a very fast paced environment
• Must be able to concentrate in an intense, fast-paced environment with numerous distractions
• Noise level in the work environment is usually moderate to loud

This job description is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related duties.

The Company reserves the right to amend and/or add to all responsibilities and requirements in this job description.