Full-Time

Technical Specialist

Updated on 4/22/2024

Strata Decision Technology

Strata Decision Technology

501-1,000 employees

Healthcare financial analytics SaaS platform


Junior, Mid, Senior

Remote in USA

Required Skills
SQL
Requirements
  • Professional and/or academic experience in SQL and relational database concepts
  • Excellent communication skills including client facing experience
  • Experience in technical issue resolution and escalation procedures
  • Ability to learn quickly and adapt to new challenges and change
  • Proven experience in managing multiple projects with multiple priorities
Responsibilities
  • Deliver a best in class client experience by providing technical assistance and support following StrataJazz® implementation and optimization projects
  • Partner with clients to solve specific issues in an expedient and professional fashion
  • Own client communication from initial point of contact through issue resolution
  • Independently troubleshoot issues using technologies including SQL and Analysis Server
  • Recommend mitigation approaches and confirm a satisfactory outcome is reached
  • Assess risks and escalate issues to Leadership when related to client satisfaction
  • Work closely with the DevOps team to solve escalated issues
  • Discuss the current configuration of our product with clients and help advise on recommended updates to their procedures and our software
  • Collaborate closely with team members while fostering a respectful and secure team environment

Strata Decision Technology

Strata Decision Technology

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Strata Decision Technology stands out in the healthcare financial analytics sector with a proven track record, evidenced by its 18-year streak of receiving the "Best in KLAS" rating for Business Decision Support. Their cloud-based SaaS solutions are recognized for rapid implementation, typically in less than half the time of competitors, and for driving significant efficiency improvements and cost savings for their extensive customer base of over 2,300 organizations. As part of the financially robust Roper Technologies, Strata is well-positioned to sustain investment in their technology, ensuring a lower total cost of ownership and a reliable single source of truth for enterprise-wide financial planning and decision support.

Company Stage

M&A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1996

Growth & Insights
Headcount

6 month growth

9%

1 year growth

10%

2 year growth

23%