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Senior Program Manager
Research Operations
Confirmed live in the last 24 hours
Los Angeles, CA, USA
Experience Level
Desired Skills
Data Analysis
Data Science
Market Research
  • 4+ years working in a global quantitative research operations and support role in product or market research department, field company, or agency
  • Must demonstrate a strong level of experience in online quantitative research methods (trackers, ad hoc research, 3rd party vendor, and sample management)
  • Experience working with data science teams and recruiting methods that require the use of internal behavioral data
  • Experience in project management and in managing/negotiating with vendors
  • Excellent oral and written communication skills
  • Strong ability to work with cross-functional teams
  • Ability to make sound independent decisions while knowing when to call out issues
  • Ability to multitask in a dynamic environment
  • Strong proficiency with spreadsheets & Google Suite
  • Flexibility to accommodate time zones or other team members and partners globally, as needed
  • Partner with Researchers and other Research Operations peers to provide strategic leadership, careful planning, and first-class operational execution of global recurring surveys/trackers
  • With each project, you seek to understand the research goals and flag potential constraints such as country-specific sampling considerations, contact limitations, timeline challenges, and other feasibility concerns to source the best possible research participants for each unique study
  • Create technically excellent sampling recommendations, and apply the most efficient programming workflow for each project. This will include coordinating with data analytics & management teams, localization, and legal teams
  • Partner closely with CI Research Managers to develop topic guides, stimulus materials, and sampling best practices memos that help align the global CI team on topics such as sampling, survey design, and data collection
  • Gather, make sense of, and communicate research goals and context from internal local, and regional teams with partners such as data management and third-party partners to appropriately measure the success of trackers
  • Source and evaluate research new vendors and local sample providers when needed for global fieldwork
  • Sync with our business partners in Legal, Information Security, and Finance Procurement to onboard and pay vendors and keep to project and team budgets

5,001-10,000 employees

Subscription streaming entertainment service
Company Overview
Netflix's mission is to entertain the world. The company operates a streaming platform for movies & TV shows and has over 222 million subscribers globally.
  • Free lunches
  • Up to 12 months' maternity and paternity leave
  • Unlimited vacation days, within reason
  • Open working hours (at the California office)
  • Health, vision, and dental insurance
  • Employee stock purchase plan
  • Mobile phone discounts
Company Core Values
  • Inclusion
  • Innovation
  • Passion
  • Curiosity
  • Judgment
  • Communication
  • Courage
  • Selflessness
  • Integrity
  • Impact