Full-Time
Level 2 Technician
Direct Staffing
No salary listed
Plano, TX, USA
In Person
Category
 IT Operations (1) |
|---|
Required Skills
Fortinet
Microsoft Office
LDAP
Inventory Management
Microsoft Windows
Computer Networking
VMWare
Customer Service
Requirements
- Ability to diagnose and resolve computer malfunctions independently with little supervision.
- Ability to troubleshoot and repair or maintain basic to moderate physical and virtual server hardware and software issues.
- Ability to answer client calls and review, resolve, and close service desk tickets.
- Ability to troubleshoot desktop, server, backup system, and network equipment problems.
- Ability to identify causes and recommend solutions.
- Ability to consult with end users and managers to determine system requirements.
- Ability to act as a subject-matter expert for staff and end users during troubleshooting.
- Ability to reset passwords and join computers to a domain.
- Ability to install software, including the Windows operating system.
- Ability to configure scanners, printers, copiers, mobile phones, and related email settings.
- Experience with Windows 7 and Windows 8 installation, maintenance, and management.
- Experience decommissioning Windows XP and migrating to Windows 7 or Windows 8.
- Experience building, maintaining, and managing Microsoft Office products.
- Ability to manage and configure DNS.
- Ability to configure and manage firewalls and wireless access points, including Fortinet security endpoint and Wi-Fi products.
- Ability to configure workstation-to-office VPN connections using a VPN client.
- Ability to install and configure network switches.
- Ability to diagnose and resolve network and internet connectivity issues.
- Ability to manage ISP installations for clients.
- Ability to install VMware locally on an onsite server with assistance.
- Experience designing, building, and maintaining Windows Server 2003, 2008, and 2012 environments.
- Experience designing, building, and maintaining Microsoft Exchange Server.
- Experience setting up and maintaining Microsoft Active Directory.
- Ability to perform data backups and use backup software.
- Ability to configure and manage backup software.
- Ability to move equipment and install PCs, monitors, printers, and peripherals in a business environment.
- Willingness to unbox, stage, and inventory equipment.
- Willingness to provide some after-hours support during evenings, weekends, or holidays.
- At least 5 years of experience, with the candidate profile indicating 5 to 7 years of experience.
- Excellent customer service, telephone, and interpersonal skills.
Responsibilities
- Diagnose, resolve, and follow through on computer malfunctions while meeting end-user needs without technical guidance.
- Troubleshoot and repair or maintain basic to moderate server hardware and software issues for physical and virtual servers.
- Answer client calls and review, resolve, and close tickets in the service desk queue.
- Troubleshoot systems and equipment problems or malfunctions involving desktops, servers, backup systems, and network equipment.
- Identify causes of technical issues and recommend solutions.
- Consult with end users and managers to determine system requirements.
- Serve as a subject-matter expert and primary technical contact for staff and end users during troubleshooting.
- Provide customer support during normal office hours and occasional evening, weekend, or holiday periods.
- Meet or exceed customer expectations and service-level commitments while adapting to changing priorities.
Desired Qualifications
- Configuration and management of vRanger.
- Configuration and management of AppAssure.
- Technical certifications such as A+, MCTS, CCENT, or CCNA.