Wellness Center Office Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Southern New Hampshire University’s traditional campus is seeking a dependable and motivated Student Administrative Assistant to join the Campus Wellness Center.

This position offers students the opportunity to develop professional administrative and customer-service skills in a busy healthcare environment. This role involves more responsibility and independent decision-making than a typical general office position. It is especially well suited for students who have previous office, administrative, customer-service, or healthcare-related experience and are confident managing several responsibilities at once.

Before Applying:

We invite students to carefully review the responsibilities and reflect on how their experience, strengths, and interests align with this dynamic administrative role. This position is especially well suited for students who enjoy helping others, learning detailed procedures, managing multiple priorities, and contributing to an important campus service. It offers a valuable opportunity to build professional skills in a supportive environment.

Main Responsibilities:

• Welcome students and visitors and provide professional front-desk assistance.
• Answer telephone calls, take accurate messages, and respond to routine questions in accordance with Wellness Center policies.
• Manage competing needs, including telephone calls, students at the reception window, online requests, and inquiries from professional staff.
• Schedule, block, cancel, and reschedule appointments and meetings using Medicat, the electronic health record system.
• Review and address requests received through the secure patient portal.
• Interpret and process student medical records by conducting identity verification, auditing immunization mandates, accurate data entry, and managing professional follow-up communications for incomplete records.
• Scan and accurately file confidential health documentation in students’ electronic records.
• Follow established procedures for emergency student walk-ins, students in crisis, field calls, and ambulance requests by promptly notifying the appropriate professional staff.
• Promote health and well-being initiatives by participating in "wellness wagon" outreach, hosting event tables, and designing a monthly thematic educational bulletin board.
• Maintain confidentiality and comply with all Wellness Center privacy requirements.
• Provide front-desk coverage during professional staff absences, lunches, meetings and work from home schedules.
• Complete opening and closing procedures for the front office.
• Prepare flyers, assemble educational packets, sort mail, photocopy, scan, and complete other general office responsibilities.
• Perform additional duties in support of Wellness Center operations.

Minimum Requirements:

• Enrollment in an Undergraduate Day or Graduate Day program at SNHU
• Work Study as part of your Financial Aid Package
• Previous experience in an office, healthcare setting, reception area, busy restaurant or customer-service position is strongly preferred.

Successful candidates should demonstrate:

• The ability to remain calm, organized, and courteous in a busy environment.
• The ability to manage frequent interruptions and multiple ongoing responsibilities.
• Strong attention to detail and the ability to enter information accurately.
• The ability to learn, retain, and independently apply multiple policies and procedures to different situations.
• Flexibility in adapting to policies and procedures that may change quickly.
• Sound judgment and the ability to recognize when a matter must be referred to professional staff.
• Dependability, punctuality, and a commitment to maintaining confidentiality.
• Comfort learning and working in electronic recordkeeping and scheduling systems.
• Strong verbal and written communication skills in English.
• Professionalism when interacting with students, families, visitors, and University employees

Scheduling and Commitment

• Students must be able to work a minimum of 12 hours per week.
• The position requires one late shift each week assigned on a rotating basis.
• Consistent attendance and dependable front-desk coverage are essential.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.