Apprenticeship Programme Administrator

Job Title:  Apprenticeship Programme Administrator – RAC (Full Time)

Location: Catterick

Role Profile

To provide administrative support in the coordination and administration of Pearson TQ apprenticeship programmes, ensuring compliance with internal procedures, end-point assessment organisations, and relevant legislation.

Core Tasks and Responsibilities 

• Support in the preparation of documentation relating to apprenticeship learners 
• Assist with and/or conduct learner inductions to apprenticeship programmes, as required
• Support in the timely administration/processing of apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based)
• Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills
• Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information 
• Support with processing and distributing apprenticeship certificates ensuring electronic and hard copies are stored as appropriate
• Ensure Maytas MIS system is kept fully up to date and accurate, including any updates and amendments being completed accurately and in a timely manner
• Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed.
• Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice
• Take minutes for team and other meetings as necessary including booking meeting rooms and ensuring visitor access is organised in advance
• Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures
• Ensure that all allocated administration tasks relating to the coordination of apprenticeship programmes are undertaken efficiently, effectively and in a timely manner.
• Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary
• Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with

Essential 

• Proven experience and confidence in a customer facing role with an ability to deliver a positive customer service experience
• Exceptional administration and organisational skills
• Competent in IT packages such as Microsoft Office 
• Strong Excel skills in order to manipulate and report on data 
• High level of accuracy and attention to detail 
• Excellent written and verbal communication skills 
• Efficient, effective and able to prioritise 

Desirable 

• Experience of Maytas or other MIS systems and OneFile e-portfolio 
• Experience of Ofsted and/or ESFA/DfE funding requirements 
• Previous experience in working for a training provider or awarding organisation