Salary Range: 140000 to 235000 (Currency: USD) (Pay period: per-year-salary)

Key Goals

• Presales Support: Build trust-based relationships with the Account Executives and provide technical leadership in the customer part identification and qualification, cell acquisition and RFP process. Partner with the supply chain professionals and engineers within the customer technical teams we work with.  


• Project Management – Own overall responsibility for successful execution of dev plans with customers, ensuring that the right cross functional teams are formed and coordinating to execute the plan. Own deliverables to customer at each milestone 
 
• Post Sales Support: Be responsible for customer success and ensure that our technology is meeting the customer’s specifications and needs. Nurture the account. More than a supplier, we ambition to be a strategic partner that influences design decisions as the product and capabilities mature. 

Essential Functions

• Customer Liaison: In partnership with the Account Executive, act as the primary point of contact between Machina Labs and our customers during the entire sales cycle, ensuring clear and effective communication at all stages of the sales process amongst all the internal resources working on the project (process development, applications, robotics, engineering and production) 


• RFP: Prepare accurate and influential RFPs for manufacturing services based on customer requirements and perform DFM analyses to optimize product designs for manufacturability, cost, quality and lead time. 


• Additional Project Management: Generate and manage new work orders in accordance with customer specifications and production schedules, ensuring timely execution and resource allocation. 


• Customer Support: Provide technical engineering support and troubleshooting assistance to customers during the work execution phase, addressing inquiries, resolving issues, and ensuring overall satisfaction with Machina Labs’s products and services. 


• Continuous Improvement: Identify opportunities for enhancing tools, workflows, and SOPs to streamline our technical sales processes and improve efficiency. 

Essential Requirements

• Bachelor’s degree in engineering or a relevant STEM field. 


• 6+ years of manufacturing experience in a high-intensity hardware technology production environment may be considered (robotics, aerospace, defense, automotive surgical equipment). 


• 5+ years of experience working in a technical sales support role preferably supporting commercial Aerospace and Defense OEMs and/or federal customers, especially DoD agencies.  


• Proven track record of project management and execution in a manufacturing setting. 

What Sets You Apart

• Intelligent Project Management: Demonstrated ability to prioritize high-impact projects, manage resources effectively, and drive projects to completion within tight deadlines. 


• Analytical and Systematic: Exceptional problem-solving skills and the ability to develop systematic solutions for complex manufacturing challenges. 


• Collaborative and Autonomous: Ability to work independently on project execution while also collaborating effectively with cross-functional teams to ensure project success. 


• Innovative and Adaptable: Quick to adapt to new challenges and continuously seeks innovative solutions to enhance production efficiency and quality.