Senior Customer Support Specialist
Bronx, NY
Posted on 2/10/2024
INACTIVE
Uber

10,001+ employees

Ride-sharing app
Company Overview
Uber's mission is to reimagine the way the world moves for the better. The company operates a ride-sharing platform that provides more than 15 million rides each day.
Consumer Software
Data & Analytics

Company Stage

N/A

Total Funding

$24.8B

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

1%
Locations
Bronx, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
CategoriesNew
Customer Success & Support
Requirements
  • Ability to work full-time Monday-Friday standard 9:30 to 5:30 shift
  • 2+ years of Customer support experience in a high-volume environment, such as service industries, retail, or hospitality
  • Attention to detail, problem-solving, and communication (written and verbal) skills
  • Strong prioritization and time management
Responsibilities
  • Provide high-quality front-facing customer support
  • Facilitate driver sign-ups and communicate the value proposition of driving with Uber
  • Engage and support Drivers and Earners already on the platform
  • Partner with management on improving/building support processes
  • Assist with local events and promotions
  • Troubleshoot and problem-solve through straight technical issues
  • Present to groups of drivers & earners
  • Act as an SME and provide feedback on processes, policies, and help with edge cases
  • Resolve complex cases and escalations on the floor
  • Provide basic support projects which have an impact on greenlight KPIs and Expert engagement
  • Provide floor support projects which have an impact on Greenlight KPIs and Expert engagement
  • Provide floor support and help manage the daily operational running of the hub, hosting internal teams (e.g., Product)
Desired Qualifications
  • Sales, account management, or business development experience
  • Experience leading peers to achieve success metrics without direct manager oversight
  • Bachelor’s Degree
  • 1 Year of floor supervisory/manager experience or Keyholder