JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

On-site daily in Houston, Texas (77079)

What this job involves - We are seeking a Regional Workplace Experience Lead AMER to join our team in a full-timerole with one of JLL’s premier oil and gas clients. As the Workplace Experience Lead, you will take on a pivotal role in delivering workplace experience aligned with the global employee experience plan and program at client sites throughout the AMER region. The ideal candidate possesses a strong foundation and experience in the following areas: workplace experience program management, corporate real estate workplace services, hospitality, workplace strategies, change and communications management, and guest relations management.

What is the day to day?

Identifying strategic goals, priorities, and desired outcomes aligned with the global vision
Planning, managing, and implementing site-specific Workplace Experience Program initiatives
Collaborating closely with the Global Workplace Experience team to ensure global consistency
Promoting Workplace Experience initiatives to business leadership and identifying key areas of support for business units
Engaging business resource groups and communities, with support from the Communications Team
Reporting on progress, sharing innovation and best practices, and celebrating successes
Nurturing relationships, including managing 360 feedback
The ideal candidate should demonstrate leadership and effective communication skills, prioritize performance delivery, and possess a strong focus on customer-centric workplace service solutions
Work collaboratively with local clients to develop, communicate, deliver, and report shared goals and objectives, ensuring their dissemination across all levels
Foster strong relationships with clients, key stakeholders, and customers by facilitating regular customer forums to encourage 360-degree feedback
Stay informed about the current strategies, policies, and procedures of client organizations through close communication and collaboration
Work in conjunction with the Regional Account Director to establish a robust governance framework, including conducting annual, quarterly, and monthly governance meetings

Roadmap for Workplace Experience Program:

Identify and include relevant initiatives in the roadmap
Utilize the data suite to analyze and report on opportunities for service enhancement, assisting the client in making informed decisions regarding cost versus quality

Promoting and delivering Workplace Experience initiatives:

Develop a business case for program pilots, with support from site teams
Assist on-site teams in building out project plans to achieve desired outcomes and provide progress reports
Support stakeholder development efforts
Identify key themes to support program objectives

Workplace Engagement:

Develop an engagement strategy to enhance workplace experience and employee satisfaction.
Support sites in implementing and delivering their engagement plans
Collaborate with business resource groups and communications teams to obtain necessary support for engagement initiatives

Collaborate with partners for Workplace Strategies and Change Management programs:

Understand the holistic communications roadmap and strive to bring all the workplace stakeholders on a singular communication plan
Provide intelligence on what engagement channels work for your regions and share lessons learnt, thereby acting as the ‘local flavor’ of the global programs

Desired experience and technical skills -

Required

6+ years of relevant experience in real estate consulting or industry roles with a focus on workplace strategy.
Possess relevant experience in workplace, corporate real estate, hospitality, events, or the service industry
Be familiar with processes such as visitor reception management, employee engagement, internal communications, and general facility management
Understand workplace analytics to make data-driven decisions
Understands the different phases of corporate real estate lifecycle and the dependencies between each phase to be able to liaise with appropriate stakeholders at the right time
Has awareness about generic office design principles
Have demonstrated ability to effectively communicate and engage with stakeholders, including team members, colleagues, and external clients

Key Competencies

Executive presence: Ability to command respect and build credibility with senior stakeholders.
Strategic thinking: Capacity to develop innovative solutions for complex business challenges.
Data-driven decision making: Proficiency in analyzing complex datasets, deriving actionable insights, and using data to inform strategy and drive results.
Adaptability: Flexibility to work in a dynamic environment and adjust to changing client needs.
Leadership: Ability to guide teams, mentor colleagues, and drive projects to successful completion.
Business acumen: Strong understanding of workplace strategy principles and their application.

Location:

On-site –Houston, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays

JLL Privacy Notice

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

Workplace Experience Lead

Jones Lang LaSalle (JLL)

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