Full-Time

Support Specialist

Hospitality, French & English speaking

Confirmed live in the last 24 hours

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

Provides POS software for SMB retailers

Enterprise Software
Fintech

Entry, Junior

London, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Computer Networking
iOS/Swift
Customer Service
Android Development
HTML/CSS
Requirements
  • Previous customer service experience and/or technical support
  • Strong attention to detail with an emphasis on providing an exceptional customer experience
  • Excellent verbal and written communication skills in French
  • Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
  • Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms (even better if you have, but not necessary)
  • Experience or knowledge of the Hospitality industry (even better if you have, but not necessary)
  • Experience supporting a SaaS product (even better if you have, but not necessary)
  • Experience supporting an iOS application (even better if you have, but not necessary)
  • Computer networking experience or interest (even better if you have, but not necessary)
  • Passion in technology (even better if you have, but not necessary)
  • Working knowledge of Mac OS and basic knowledge of HTML/CSS (even better if you have, but not necessary)
  • Hospitality experience (even better if you have, but not necessary)
  • Dutch or German written and verbal communication skills (even better if you have, but not necessary)
Responsibilities
  • Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
  • Flexibility on working days and shifts (weekends included)
  • Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Work within our customer support platforms to document, track and resolve interactions
  • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
  • Advocate and promote improvements to our products and services
  • Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

Lightspeed Commerce provides software solutions tailored for small and medium-sized retailers and restaurants. Their main product is a point-of-sale (POS) system that helps businesses manage various operations, including inventory, customer engagement, and payment processing. This system allows users to streamline their processes and improve customer experiences by integrating multiple functions into one platform. Unlike many competitors, Lightspeed focuses specifically on the needs of SMBs, offering a subscription-based model that ensures ongoing support and updates. The company's goal is to empower these businesses to grow and succeed in the global marketplace.

Company Stage

IPO

Total Funding

$284M

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

↑ 4%

1 year growth

↑ 21%

2 year growth

↑ 13%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for cloud-based POS systems boosts Lightspeed's market potential.
  • Rising interest in subscription models supports Lightspeed's revenue growth.
  • Increased focus on data-driven decision-making enhances demand for Lightspeed's analytics features.

What critics are saying

  • Emerging fintech startups pose competition to Lightspeed's market share.
  • Economic instability may impact SMBs' spending power, affecting Lightspeed's revenue.
  • Data privacy regulations could increase compliance costs for Lightspeed.

What makes Lightspeed Commerce unique

  • Lightspeed offers a unified POS platform for retail and hospitality businesses.
  • The platform integrates online and offline operations, enhancing multichannel sales.
  • Lightspeed's subscription model provides a steady revenue stream and fosters customer loyalty.

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