Full-Time

Support Specialist

Hospitality, French & English speaking

Confirmed live in the last 24 hours

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

POS software for SMB retailers and restaurants

Enterprise Software
Fintech

Entry, Junior

London, UK

Category
Customer Support
Customer Success & Support
Required Skills
iOS/Swift
Customer Service
Android Development
Requirements
  • Previous customer service experience and/or technical support
  • Strong attention to detail with an emphasis on providing an exceptional customer experience
  • Excellent verbal and written communication skills in French
  • Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Responsibilities
  • Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
  • Flexibility on working days and shifts (weekends included)
  • Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Work within our customer support platforms to document, track and resolve interactions
  • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
  • Advocate and promote improvements to our products and services
  • Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

Lightspeed Commerce provides software solutions tailored for small and medium-sized retailers and restaurants. Their main product is a point-of-sale (POS) system that helps businesses manage various operations, including inventory, customer engagement, and payment processing. This system allows users to streamline their processes and improve customer experiences through an easy-to-use interface. Unlike many competitors, Lightspeed focuses specifically on the needs of SMBs, offering a subscription-based model that ensures ongoing support and updates. The company's goal is to empower these businesses to grow and succeed in the global marketplace.

Company Stage

IPO

Total Funding

$284M

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

↑ 4%

1 year growth

↑ 18%

2 year growth

↑ 13%
Simplify Jobs

Simplify's Take

What believers are saying

  • Employees at Lightspeed Commerce benefit from exposure to a wide array of industries and cutting-edge technologies, enhancing their professional growth.
  • The firm's strategic investments in high-growth sectors like fintech, crypto, and digital content platforms offer substantial opportunities for career advancement.
  • Lightspeed's robust portfolio and successful funding rounds indicate strong financial health and stability, providing a secure working environment.

What critics are saying

  • The broad investment strategy may lead to overextension, potentially diluting focus and resources across too many sectors.
  • High competition in the venture capital space could impact Lightspeed's ability to secure the most promising deals, affecting its market position.

What makes Lightspeed Commerce unique

  • Lightspeed Commerce's investment strategy spans a diverse range of industries, from crypto services to B2B marketplaces, showcasing its versatility and broad market reach.
  • The firm's involvement in early-stage funding rounds, such as Beyond Odds Technologies, highlights its commitment to nurturing innovative startups from the ground up.
  • Lightspeed's global presence and participation in significant funding rounds, like Matrixport's $100M Series C, position it as a key player in the venture capital landscape.

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