Full-Time

Head of Client Services

Posted on 12/3/2024

Businessolver

Businessolver

1,001-5,000 employees

Benefits administration platform for HR management

Enterprise Software
AI & Machine Learning
Healthcare

Compensation Overview

$125k - $215kAnnually

+ Bonus Incentive Plan

Senior, Expert

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Requirements
  • Undergraduate degree required.
  • Master's degree in business administration preferred.
  • 20+ years of industry experience.
  • 10+ years of team leading experience.
  • Excellent presentation and facilitation skills.
Responsibilities
  • Create a culture of operational excellence through developing and managing the client services team through a strong focus on quality, client delight and professional development.
  • Developing and implementing strategies for improving client satisfaction and retention.
  • Building strong relationships with key clients and stakeholders.
  • Identifying new business opportunities and developing strategies for expanding the company's client base.
  • Responsible for the delivery & strategy of department’s books of business during Annual Enrollment & daily client activity, needs and performance.
  • Responsible for managing client services department consisting of multiple books of business and workstreams to ensure successful execution of client delight.
  • Support and execute a process framework for operational efforts necessary to instill predictability and discipline across the department, including but not limited to, delivery of key initiatives, escalation plans, & process improvement to delight clients.
  • Accountable for driving employee engagement by setting clear departmental expectations, reward and recognition, and professional development that enables employees to grow within the organization.
  • Collaborate with other departments within the company to ensure that client needs are being met across all areas of the business.
  • Employ analytical and creative thinking to improve overall operational, regulatory, quality, and organizational performance.
  • Support book of business leaders in cross-sell & upsell opportunities with clients, developing and maintaining relationships with brokers, as well as partnering with the sales team on prospect visits and finalist meetings.
  • Create, manage, and track goals/key performance objectives for all departments and teams.
  • Increase organizational effectiveness that enables scaling during a time of rapid growth.
  • Responsible for department delivery of enviable performance against contractual SLA’s to clients.
  • Responsible for building strategic framework across the department to support product enhancements, innovation initiatives, and cross-team innovation to drive client delight.
  • Responsible for understanding department’s capacity & resource needs to support financial business decisions.

Businessolver provides technology solutions for managing employee benefits, focusing on improving the healthcare experience for employees. Their main product is a benefits administration platform that automates tasks like enrollment, communication, billing, and reporting, making it easier for HR teams to manage benefits. This platform combines artificial intelligence with human expertise to ensure efficiency and empathy in service. Businessolver stands out from competitors by offering a personalized benefits journey for each employee, which enhances satisfaction and engagement with benefits programs. The company's goal is to help organizations optimize their employee benefits through advanced technology and support.

Company Stage

Late Stage VC

Total Funding

$63.4M

Headquarters

West Des Moines, Iowa

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing focus on employee wellness boosts demand for Businessolver's solutions.
  • AI integration in benefits administration enhances user experience and operational efficiency.
  • Recognition as a top employer by Forbes attracts talent and boosts reputation.

What critics are saying

  • High software costs may deter potential clients, impacting revenue growth.
  • Emerging competitors with advanced AI could challenge Businessolver's market position.
  • Remote work trends may require significant adjustments in service delivery models.

What makes Businessolver unique

  • Businessolver uses AI to personalize employee benefits, enhancing engagement and satisfaction.
  • The company integrates human empathy with technology for a unique benefits administration approach.
  • Businessolver's partnership with Alpine Motorsports showcases innovative marketing and brand alignment.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Work from anywhere

PTO

Peer recognition program

Diversity & inclusion activities

Learning & development

Health & fitness classes

Mental well-being resources

INACTIVE