Unit Secretary

• Creates a calm, business like atmosphere that promotes productivity.

• Consistently supports the philosophy of service excellence of the organization.

• Maintains a clean, safe and functional work area in the Nursing Station.

• Greets all customers when entering the unit, handles their inquiries, and directs them to the appropriate person and/or area.

• Consistently initiates a positive communication with the patients, family members, nurses and physicians in a courteous manner.

• Greets Visitors and callers, using a calm and friendly approach when communicating with others.

• Answers the telephone before the fourth ring. Takes messages, answers routine questions, and transfers call to appropriate areas and individuals.

• Uses telephone etiquette standards 100%, using hospital designated scripting.

• Maintains the patient's chart in appropriate order.

• Initiates and assembles admission chart within 15 minutes of patients' arrival to the unit.

• Prepares patient Welcome Packets and Folders for each patient.

• Complete Clean Room Checklist for every room prior to patient arrival.

• Assures that all pertinent information and forms are sent to the receiving unit when patients are transferred.

• Records and delivers messages.

• Maintains appropriate logs.

• Ensure appropriate resources, equipment and supplies are available.

• Utilizes universal precautions and environmental safety guidelines.

• Comply with established measures for infection control, OSHA and AHCA regulations and risk management.

• Utilizes time constructively and in an organized manner to accomplish assigned responsibilities.

• Follow facility, departmental and personnel policies and procedures.

• Comply with the employee Code of Ethics and Standards of Behavior.

• Attend mandatory educational programs and annual in-services.

• Preform other duties and responsibilities as assigned by supervisor.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:                                         

• High school diploma or equivalent

• Valid American Heart Association (AHA) Basic Life Support (BLS) certification

• Minimum 1 year of relevant experience

The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.