ServiceNow Business Architect Senior Manager

The ServiceNow Technical Architect is a senior expert responsible for the end-to-end architectural vision, design, and governance of the ServiceNow platform, associated business processes, and the technical architecture. This role is pivotal in the effort to translate complex business requirements into scalable, secure, and future-ready ServiceNow solutions. The architect leads architectural strategy, ensures platform alignment with enterprise processes and IT standards, and acts as a trusted ServiceNow advisor to executives and stakeholders.

Recruiting for this role ends on May 31, 2026

Work you’ll do

• Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
• Assesses technical issues and raises Architectural Decisions, evaluation of solutioning options, and sets agreement on recommended solution.
• Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
• Collaborates with the Agile teams within their platform or product teams to elaborate the solution, validate technology assumptions, evaluate implementation alternatives and converge on the final solution.
• Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
• Guide developers, administrators, and solution architects in technical design, development, and integration
• Drives solution architecture in strong collaboration with technical architects for the different capability, process and project teams involved in the development of consistent and secure solutions.
• Ensures all parts of the capability/product requirements are correctly incorporated into the technical design of services.
• Assists with the identification of overlapping projects or products for the same capabilities
• Assists review of products and adjacent enterprise platforms, to ensure they're following desired platform and business strategy

The successful candidate will possess:

Domain Expertise

• Deep expertise of ServiceNow architecture, modules, scripting, integrations, and platform capabilities
• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes.
• Commitment to staying current with ServiceNow releases, certifications, and industry trends.
• Knowledge of regulatory framework, security standards, and risk mitigation strategies

Agile Experience

• Strong understanding of Agile methodology
• Knowledge about how user stories should be clearly documented (i.e., correct attributes, product assignment) and tracked throughout their lifecycle

Individual Skills

• Strong ability to translate complex ServiceNow concepts to multiple business audiences.
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process.
• Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA
• Ability to engage and influence senior leaders, business units, and technical teams.

The team

Professionals in Deloitte’s Internal Services work in a wide range of careers—accounting, tax, in-house counsel, brand, design, HR, IT, technology development, and more—but we share a common purpose. We help Deloitte deliver measurable, lasting results for our internal stakeholders and make an impact that matters.

Qualifications

Required:

• 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
• 2+ years of recent experience working on enterprise ServiceNow Architecture including a deep understanding of modules, scripting, integrations, and platform capabilities
• 2+ years of experience managing people and processes
• ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification including but not limited to: ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect
• Bachelor's degree and/or equivalent relevant professional work experience
• Ability to travel 10%, on average, based on the work you do
• Limited immigration sponsorship may be available

Preferred:

• Understanding of SDLC best practices, network administration and system and data security
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes.
• Commitment to staying current with ServiceNow releases, certifications, and industry trends.
• Knowledge of regulatory framework, security standards, and risk mitigation strategies
• Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process.
• Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA
• Ability to engage and influence senior leaders, business units, and technical teams.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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