Senior Client Success Data & Reporting Expert

Job Description

• Strategic Design & Ownership: You'll take full ownership of the data collection, preparation, and analysis within Client Success. This includes the definition of KPIs and the way they are tracked.
• Process Management for Data Management: You'll design and implement processes and requirements from scratch, proactively identifying areas for optimisation.
• Reporting & Insights: You'll be responsible for developing and maintaining our reporting landscape using dashboards and reports. This includes creating volume forecasts, analysing key performance indicators (KPIs), and strategically preparing these insights for management and other departments.
• Mentoring & Leadership: You will act as a mentor and role model for more junior colleagues, supporting them in solving complex problems. You will actively share your knowledge and make a significant contribution to the team's development.
• Proactive Problem-Solving: You will be the central point of contact for all data-related queries, providing support for data exports and integration into other tools. You'll be able to translate complex issues into simple, understandable concepts.
• Quality Assurance & Process Optimisation: You will ensure data quality and continuously challenge existing processes. You'll drive initiatives to improve the status quo, whether through process automation or the introduction of new tools.

Qualifications

• Education: You completed a degree in Business Administration, Data Science, Mathematics, or a related field.
• Expertise: You bring several years of relevant professional experience, ideally in a comparable data role within a client service environment.
• Comprehensive Expertise in Data Handling: You have a deep understanding of data modelling, reporting tools (e.g., Salesforce dashboards, BI tools), and data pipelines.
• Ability to Navigate Complex Structures: You can break down complex projects into clear structures and deliver solutions that are effective beyond your immediate team.
• High Degree of Autonomy and Decisiveness: You are capable of leading projects without constant supervision and making well-founded decisions.
• Excellent Communication Skills: You can communicate complex topics clearly and concisely to stakeholders at various seniority levels.
• Strong Interpersonal Skills: You are a valued colleague and able to act as a role model and inspire others.
• Proactive Recommendations: You identify trends, derive strategic recommendations from them, and actively drive the development of our products and services.
• Language skills: Fluent in English & advanced German Skills (B2) required