Service Desk Technician

Job Description

Link Solutions is seeking a Service Desk Technician (Intermediate-Level)  to join our team at Aberdeen Proving Ground, MD.

• Must be a US Citizen 
• Must have an active DoD Secret Security Clearance.
• Non-remote (relocation incentive available)

Our Service Desk Technician will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen Proving Ground, MD.  

Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. 

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and escalate requests to Tier III and other teams for quick customer issue resolution.
• May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 

Qualifications

• Must be a US Citizen. 
• Must have an active DoD Secret Security Clearance.
• Must have a High School Diploma.
• Must have at least five (5) years of relevant experience working in an IT or Service Desk environment.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
• Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred:

• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience providing quality service and support for mission-critical systems and VIP end users. 
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Salary Range: $40,000 - $68,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.