North America Payroll Manager

Payroll Manager, CSS - Los Angeles

Who we are

At City Storage Systems, we’re building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality and convenient for everyone. We’re changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

Responsibilities

• Oversee Payroll Operations:
• Manage and ensure accurate and timely payroll processing for the Americas region, including the US, Canada, and LATAM.
•  Utilize Workday for payroll processing in the US, and ADP Celergo for Canada and LATAM.
• Payroll Tax Management:
• Oversee payroll tax management in the US using ADP SmartCompliance, ensuring compliance with all federal, state, and local tax regulations.
• Stay updated on changes in tax legislation and implement necessary adjustments in payroll processes.
• Team Leadership and Development:
• Lead, mentor, and develop a dedicated payroll team, fostering a culture of continuous improvement and professional growth.
• Provide ongoing training and support to team members, ensuring they are equipped with the necessary skills and knowledge.
• Compliance and Regulations:
• Ensure compliance with all payroll laws and regulations in each respective country.
• Maintain knowledge of current payroll legislation and best practices.
• Process Improvement:
• Identify and implement process improvements to enhance the efficiency and accuracy of payroll operations.
• Develop and maintain payroll policies and procedures, ensuring they align with best practices and organizational objectives.
• Reporting and Analytics:
• Generate and analyze payroll reports to identify trends, discrepancies, and areas for improvement.
• Provide regular updates and reports to senior management on payroll metrics and performance.
• Vendor Management:
• Manage relationships with external payroll vendors, ensuring service levels are met and issues are resolved promptly.
• Negotiate contracts and service agreements with payroll vendors.
• Problem Resolution:
• Address and resolve payroll-related issues and discrepancies in a timely and efficient manner.
• Serve as the point of contact for escalations and complex payroll inquiries.
• Collaboration:
• Collaborate with HR, Finance, and other departments to ensure seamless integration of payroll data and processes.
• Participate in cross-functional projects and initiatives to support broader organizational goals.

What we’re looking for

• Excellent oral communication skills and the ability to resolve customer complaints/misunderstandings in a diplomatic manner.
• Previous payroll experience and leading teams
• Organizational attention to detail
• Experience with strategic data analysis and reporting.
• Stakeholder management.
• Passionate about process improvement and project management.

Why join us

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. 
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our LA office. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at City Storage Systems!

Ready to join us as we serve those who serve others? 

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