Full-Time

Customer Success Manager

Mid-Market

Posted on 4/18/2024

EvenUp

EvenUp

201-500 employees

Legal services for personal injury cases

Legal

Junior, Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus.
  • Proven experience in customer success, account management, or a related role.
  • Stellar problem-solving skills, a knack for creative solutions, and a proactive approach.
  • Exceptional interpersonal and communication skills.
  • Motivated to deliver outstanding customer experiences.
  • Familiarity with SaaS or service-oriented business models.
  • Experience in Legal Tech or working with Legal Professionals is a plus.
  • Ability to travel within the United States up to 25% is required.
Responsibilities
  • Champion Customer Happiness: Be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services.
  • Navigate Relationships: Forge meaningful connections with your clients, from leadership to users, making the adoption of EvenUp's technology a breeze.
  • Communication Guru: Keep the communication lines open, clear, and always in sync with both external clients and internal teams.
  • Renewal Superstar: Own the entire contract renewal process, keeping your clients engaged while collaborating closely with EvenUp's sales and finance teams for win-win outcomes.
  • Goal Achievement Partner: Work hand in hand with your clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp.
  • Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among your customers and end-users.
  • Strategic Guide: Document use cases, craft success plans, and advocate for your clients, influencing EvenUp's product development and roadmap.
  • Expand Possibilities: Leverage your expertise to broaden your clients' utilization of the EvenUp platform and find creative solutions.
  • Trusted Ally: Build trust and be a strategic advisor to your clients, delivering insights and value.
  • Stakeholder Networker: Foster and leverage relationships within your client organizations to drive adoption and support new opportunities, building a strong support network.
  • Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters.
  • Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team.

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia, and uses a contingency fee model, meaning they only earn money if they win a case. Their approach involves detailed case preparation and analysis, allowing them to understand cases as well as insurance adjusters or defense attorneys do. This thoroughness leads to higher settlement amounts and faster resolutions for clients, reducing their stress. EvenUp Law also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to deliver effective legal representation that maximizes client outcomes.

Company Stage

Series D

Total Funding

$214M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

14%

1 year growth

72%

2 year growth

474%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased AI adoption in legal tech boosts demand for EvenUp's automated solutions.
  • Litigation funding trends create opportunities for EvenUp's financial solutions to plaintiffs.
  • Expansion into new geographic markets allows EvenUp to scale operations beyond current states.

What critics are saying

  • Competition from other AI-driven legal tech startups could erode EvenUp's market share.
  • Evolving data privacy regulations may impact EvenUp's AI and machine learning operations.
  • Economic downturns could reduce personal injury claims, affecting EvenUp's revenue model.

What makes EvenUp unique

  • EvenUp uses AI to automate document generation and case analysis for personal injury cases.
  • The company offers litigation funding, repaid only if the case is won.
  • EvenUp's database provides accurate and timely damage estimates for personal injury cases.

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