Simplify Logo

Full-Time

Customer Success Manager

Mid-Market

Updated on 10/8/2024

EvenUp

EvenUp

201-500 employees

Legal services for personal injury cases

Legal

Mid

Remote in USA

Ability to travel within the United States up to 25% is required.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus.
  • Proven experience in customer success, account management, or a related role.
  • Stellar problem-solving skills, a knack for creative solutions, and a proactive approach.
  • Exceptional interpersonal and communication skills.
  • Motivated to deliver outstanding customer experiences.
  • Familiarity with SaaS or service-oriented business models.
  • Ability to travel within the United States up to 25% is required.
Responsibilities
  • Champion Customer Happiness: Be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services.
  • Navigate Relationships: Forge meaningful connections with your clients, from leadership to users, making the adoption of EvenUp's technology a breeze.
  • Communication Guru: Keep the communication lines open, clear, and always in sync with both external clients and internal teams.
  • Renewal Superstar: Own the entire contract renewal process, keeping your clients engaged while collaborating closely with EvenUp's sales and finance teams for win-win outcomes.
  • Goal Achievement Partner: Work hand in hand with your clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp.
  • Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among your customers and end-users.
  • Strategic Guide: Document use cases, craft success plans, and advocate for your clients, influencing EvenUp's product development and roadmap.
  • Expand Possibilities: Leverage your expertise to broaden your clients' utilization of the EvenUp platform and find creative solutions.
  • Trusted Ally: Build trust and be a strategic advisor to your clients, delivering insights and value.
  • Stakeholder Networker: Foster and leverage relationships within your client organizations to drive adoption and support new opportunities, building a strong support network.
  • Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters.
  • Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team.

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its approach involves detailed case preparation and argumentation, which has earned praise for being thorough and cohesive. EvenUp Law uses a contingency fee model, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp apart from competitors is its ability to analyze cases like an adjuster or defense attorney, which enhances their preparedness during negotiations or trials. This method has led to higher settlement amounts and quicker resolutions for clients, reducing their stress. The firm also maintains a database of similar injuries and their values, which contributes to accurate damage estimates.

Company Stage

Series A

Total Funding

$64.9M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

21%

1 year growth

114%

2 year growth

543%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raising $50.5 million in Series B funding, backed by prominent investors like Bessemer Venture Partners and Bain Capital Ventures, indicates strong financial health and growth potential.
  • The launch of Litty, an AI-powered assistant, showcases EvenUp's commitment to innovation and technological advancement in legal services.
  • High valuation at $325 million reflects market confidence and the firm's potential for significant impact in the legal tech space.

What critics are saying

  • The reliance on a contingency fee model means revenue is dependent on winning cases, which can be unpredictable.
  • Rapid growth and high valuation may lead to increased scrutiny and pressure to deliver consistent results.

What makes EvenUp unique

  • EvenUp leverages AI to transform raw files into legal documents, a unique approach in the personal injury sector.
  • Their meticulous case preparation, akin to that of adjusters or defense attorneys, sets them apart in achieving high settlement amounts and quick resolutions.
  • The firm's accurate and timely database of similar injuries and values enhances its negotiation capabilities, providing a competitive edge.