Product Support Analyst

Job Description

In connection with the Project, Consultant shall provide the Resource to perform the following Services:

-Deploying, Supporting, and Configuring code in support of CloudTV, TVEverywhere, and IPVOD programs.

- Build and rebuild of various operating environments in support for video delivery systems.

- Delivering and assuring the performance of technically advanced; highly scalable, fault-tolerant systems.

- Diagnose problems with both proprietary and open source application.

- Working with virtual networks (VMware), Web Services, and streaming media

- Application support, e.g. Unix and Web middleware development and/or QA

- End to end systems administration of clusters of CentOS Linux dev/test/prod servers.

- Troubleshoot infrastructure and network issues as possible causes of poor service performance.

- Takes the lead on defining the requirements for new tools and monitors required for operations.

- Custom development of monitoring, analytics and troubleshooting tools relating to video delivery systems.

- Development of tools and processes for managing services running on Unix and Windows servers.

- Participate in the development and testing of internal tools, scripts and other similar coding projects.

- Respond to alerts, including those escalated to you by our Global Operations Center.

- Monitor system health across our environment using OP5, Nagios, Splunk, SiteScope, etc. and assist NOC in diagnosing root cause.

- Investigate potential problems (Splunk log diving, reproducing issues, bug writing and tracking) and simple network traces and troubleshooting.

- Escalate issues to development team and working closely in a devOPS type environment.

- Analyzes systems and makes recommendations to prevent possible problems.

- Work with ticketing system and respond to system issues such as system exceptions, development and architectural questions.

- Development and execution of various types of testing lot limited to regression, sit, validation, load, capacity, longevity and stress.

- Ability to create and maintain policies, standards, and overall system documentation.

- Documentation of standard installation, configuration and troubleshooting procedures.

- Documentation of processes involved with support duties for internal customers and end-users.

- Formal training and experience in object-oriented and/or functional programming.

- Takes lead on issue resolution activities using knowledge of complex and company-wide systems.

- Work closely with peer teams to deliver high availability and optimum performance for customer trials.

- Consistent exercise of independent judgment and discretion in matters of significance.

- The capacity to work well under pressure and handle diversified tasks day to day is essential.

- Customer-first attitude and strong written and verbal communication skills.

- Contribute to root case analysis meetings as part of process improvement.

- A keen analytical, structured and detail-oriented approach to problem solving.

- Analyzes, tests, and assists with the integration of new releases and applications.

- Occasional day and over-night travel for training and cross-team meetings..

Qualifications

Additional Information

For more information, please contact

Siva Kumar

973-507-7543