Shift Leader

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Shift Lead is responsible for overseeing and managing both staff and Unaccompanied Children (UC), ensuring a safe, supportive, and structured environment that meets the needs of the UC in accordance with Agency standards, state licensing standards, and other federal, state, and local regulatory requirements. This position ensures effective program operation during their shift by managing staff performance, addressing issues, and upholding a high standard of care. Additionally, the Shift Leader serves as a liaison with other leads to coordinate and support the overall program. 

Responsibilities

• Supervise Youth Care Workers and Unaccompanied Children (UC), ensuring appropriate supervision and line of sight in all living spaces and common areas 
• Ensure the safety and well-being of UC by implementing safety precautions, restrictions, and interventions, while maintaining security, sanitation, and organizational standards throughout the facility 
• Provide timely and accurate documentation of incidents, supervision, and daily reports, including completing the supervisory log for all staff members supervised 
• Support the Site Lead through formal and informal supervision, offering staff ongoing feedback to improve performance and care delivery 
• Collaborate with team members and shift supervisors to ensure the smooth execution of duties, coverage for staff when needed, and adherence to program policies and procedures 
• Respond to incidents and emergencies swiftly, notifying program leadership of serious incidents such as containments or runaways, both on and off the facility 
• Must assist in the evacuation of UC during emergencies, including inclement weather, natural disasters, or other unforeseen events, ensuring their safety and well-being 
• Serve as a role model for UC and staff by demonstrating professionalism, good judgment, and maintaining a positive attitude consistent with agency policies 
• Foster positive relationships by engaging with UC and Youth Care Workers to reinforce positive behavior, promote social interaction, and support community inclusion 
• Attend meetings and training, maintaining the required training hours per licensing and ORR standards 
• Other duties and special projects as assigned 

Qualifications

Minimum Qualifications

• High school diploma or GED 
• Must be at least 21 years of age 
• One (1)-year experience working with children in a social service setting 
• One (1)-year experience as a supervisor in any setting 
• Bilingual in English and Spanish, based on service population and area 
• Ability to think and react calmly and rationally in difficult and stressful situations 
• Strong interpersonal skills, with the ability to interact effectively with a diverse staff and resident population 
• Experience in conflict resolution and de-escalation techniques to ensure safety and well-being of residents 
• Strong verbal and written communication skills 
• Excellent organizational and time management skills with the ability to meet deadlines 
• Ability to work both independently and as part of a team 

Preferred Qualifications

• Associates degree in Social Services, Human Services, or closely related field 
• Two (2) years of previous experience performing direct care services to children and adolescents 
• Experience in a child welfare or residential care setting, particularly with Unaccompanied Children (UC) or similar populations 
• Knowledge of relevant state and federal regulations governing the care of Unaccompanied Children and residential programs 

Travel

• This position may require trave as needed

Perks at Upbring 

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more  
• 403(b) Plan
• Employee Assistance Program 
• Discounted Gym Memberships  

• This position requires sitting and looking and using a computer for long periods of time 
• Position works in a child facility and has constant exposure to children 
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside 
• Lift, push, pull, move up to 125 lbs.  
• The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.