Full-Time
Customer Service Specialist
Innovative water solutions
Senior
Guelph, ON, Canada
- Associates Degree plus 2 years manufacturing/business experience or HS diploma/GED required plus 6 years manufacturing experience
- Ability to communicate ideas for improving company processes with a positive and constructive attitude
- Passionate about service and support-seeks to achieve extraordinary results as part of a high energy team
- Demonstrate basic problem solving abilities, coupled with a desire to take in responsibility
- Confident self-starter with ability to prioritize and manage yourself to get things done with minimal oversight
- College diploma or degree preferably in engineering or equivalent work experience. A minimum of 3 years' experience in an HVAC environment (knowledge of typical products is essential)
- Previous order entry (Customer Service) experience would be an asset. A detail oriented individual, able to maintain up-to-date literature, Bill of Materials, purchase orders and parts lists
- Coordinate program or project planning and implementation, including assessing needs, setting goals and objectives
- Lead and project manage site projects and ensure that they are successfully executed
- Establish project work plan and calendar or schedules; monitors, reviews, and evaluate progress
- Coordinate and attend meetings; establish and maintain internal and external contacts as necessary
- Effectively and accurately communicate relevant project information to the client and project team
- Communicate with internal departments to monitor and manage the completion of tasks/deliverables
- Monitor record keeping and file maintenance for the program or project
- Serves as liaison for department; coordinates activities and exchanges
- Knowledge of project planning methodologies such as critical path planning
- Good computer skills, including but not limited to: MS Word, Excel, Outlook and Access. Working knowledge of BPSC and eLogia
- Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with coworkers
- Bilingualism is a strong asset
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Company Stage
Seed
Total Funding
$10.2M
Headquarters
Washington, District of Columbia
Founded
2011
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 24%Benefits
Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.