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Technical Support Representative
Confirmed live in the last 24 hours
Locations
Paradise Valley, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Operating Systems
Salesforce
Splunk
Requirements
  • Axon requires employees be vaccinated against COVID-19 as a condition of employment, unless a medical or religious accommodation is approved. As such, newly hired employees will be required to provide proof of their COVID-19 vaccination
  • 3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
  • Excellent verbal and written communication skills (fluency in multiple languages a plus)
  • Passion for helping people and solving problems
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions
  • Strong comprehension of internet networking and routing
  • Strong analytical/troubleshooting skills
  • Proficiency with Microsoft Office
  • Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
  • Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
  • Ability to perform assigned tasks and projects quickly, accurately, and professionally
  • Self-driven, ability to work independently and actively seeks out team needs and solution
  • Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and RingCentral)
  • 2+ years of experience in networking and telecommunication. Preference will be given to those with technical support roles, in particular to public safety and government
  • Network and telecommunication-specific professional certifications, such as but not limited to: CCNA, CompTIA Network+, etc
  • System Administration certifications, such as but not limited to: MCSA: Windows Server, CompTIA Server+, etc
  • Experience using Splunk
Responsibilities
  • Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions
  • Build and maintain subject matter expertise of all Axon products, solutions, and policies
  • Assist customers
  • Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager
Axon

1,001-5,000 employees

Military & defense technology
Company Overview
Axon provides electronic control devices to law enforcement and corrections agencies.
Benefits
  • Medical, Dental, Vision
  • Fitness Programs
  • Mental Health
  • Pre-Tax Savings (401k, HSA, FSA)
  • Annual Bonuses
  • Stocks
  • Remote Work
  • Paid Time Off
  • Parental Leave
  • Room to Grow
  • Leadership Development Program
  • Learning and Development
Company Core Values
  • Be obsessed
  • Aim far
  • Win right
  • Own it
  • Join forces
  • Expect candor