Full-Time
Vendor Manager
Credit Card Collections
Posted on 10/21/2024
Prosper Funding
501-1,000 employees
Offers personal loans and credit cards
Compensation Overview
$59k - $117kAnnually
Senior
Phoenix, AZ, USA
Requires in-office presence in Phoenix area on Wednesdays and Thursdays.
- 5+ years of experience in vendor relations, contract management or performance management (prior experience working with credit card products strongly preferred).
- Experience working in Collections or Managing Partner Performance in Collections.
- Ability to identify, communicate, and evaluate key performance indicators (KPIs)
- Excellent analytical, verbal, and written communication skills.
- Strong project and time management skills, including a high level of organization, attention to detail, and follow-through, while balancing and prioritizing multiple activities and responsibilities.
- Develop and maintain relationships with external debt collection agencies to enhance collections performance and customer experience.
- Using qualitative and quantitative measures identify performance trends to determine primary drivers to vendor performance.
- Collaborate with cross-functional partners, including risk, operations, legal, compliance, marketing, finance, product, and engineering to improve overall loss performance and customer experience.
- Continuously identify and implement process improvements to enhance the efficiency and effectiveness of Collections Operations.
- Host partner performance reviews on a daily, weekly, monthly, and quarterly basis.
- Provide proactive report/analysis on various aspects of vendor performance for leadership including interpretation of metrics/data analytics, performance and trends, complaints & remediation, and areas of opportunity.
- Work closely with required parties to proactively drive end-to-end project delivery (timelines management, risk assessment and budget considerations).
- Prepare vendors for all change management initiatives with successful delivery of operational readiness communications & training.
- Maintain integrity of the partner relationship in all interactions.
- Work on other special reviews and projects as assigned.
- Ability to travel for conducting on-site visits on a minimum of once per quarter. If performance is low for a given partner, you may be asked to travel more frequently to improve partner performance.
Prosper Funding offers a variety of financial products aimed at improving financial wellbeing for individuals. Their main offerings include personal loans, credit cards, and home equity lines of credit, which are available to people with different credit backgrounds. Personal loans are provided through WebBank, while the Prosper® Card is issued by Coastal Community Bank and operates under a Mastercard license. Prosper distinguishes itself from competitors by being an equal housing lender, which promotes fair access to financial services for all. The company's goal is to provide affordable financial solutions that help customers manage their finances effectively.
Company Stage
Debt Financing
Total Funding
$160.4M
Headquarters
San Francisco, California
Founded
2005
6 month growth
↑ 14%1 year growth
↑ 14%2 year growth
↑ 14%
Simplify's Take
What believers are saying
- Integration of AI can enhance Prosper's risk assessment and loan approval efficiency.
- Embedded finance could expand Prosper's reach and customer base significantly.
- Open banking enables Prosper to offer more personalized financial products and services.
What critics are saying
- Increased competition from new fintech startups could challenge Prosper's market share.
- The acquisition by Waverly Advisors may disrupt current operations or alienate customers.
- Reliance on crowdfunding may expose Prosper to financial instability if investor interest wanes.
What makes Prosper Funding unique
- Prosper offers a peer-to-peer lending platform, connecting borrowers with individual investors.
- The company provides low, fixed-rate loans with no hidden fees or prepayment penalties.
- Prosper's data-driven underwriting model ensures solid returns for investors.
Help us improve and share your feedback! Did you find this helpful?