Social Media Community Manager

As a Social Media Community Manager, you’ll be responsible for driving Rocket’s voice across social media platforms through social-first campaigns, monitoring and engaging.

About the Role

• Lead in driving Rocket’s proactive efforts to drive positive conversations

• Layer strategic community management efforts into campaigns and marketing initiatives

• Work cross-functionally with internal stakeholders to streamline processes, workstreams and efforts to drive top-quality customer service and content

• Serve as subject matter expert in relation to social-media best practices, social content excellence and community management

• Represent social team in assigned campaigns, including but not limited to brainstorming, inputting specific social requests, routing content for approvals, and publishing content

• Develop and write social media content and copy to support broader marketing campaigns and initiatives

• Manage organic social content calendar and alert distribution lists

• Monitor and respond to in-bound inquiries, issues and escalations

• Identify and respond to social conversations that inject rocket into relevant cultural conversations and create a positive brand halo

• Properly format and distribute social media alerts quickly and accurately to the appropriate individuals including senior and executive leadership

• Follow up on resolution of social alerts and ensure resolution for all appropriate parties

About You

• Minimum 4 years of social media and community management experiences, preferably at large organizations or agencies

• Bachelor's degree in marketing or a related field

• Proficiency in all social platforms and social monitoring technologies like Sprout

• Zeal for cultural zeitgeist and trends, and abreast of all social media best practices

• Proficiency in Microsoft Office

• Knowledge of project management systems

• Ability to work weekends, evenings and holidays as needed

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at [email protected].