Full-Time

Customer Care Representative

Psa, Work onsite in-office

Posted on 10/8/2024

Collectors

Collectors

501-1,000 employees

Authenticates and grades collectibles items

Data & Analytics
AI & Machine Learning

Compensation Overview

$17 - $19Hourly

Entry

No H1B Sponsorship

Orange, CA, USA

Work full-time onsite 5 days a week from our Santa Ana, CA corporate headquarters.

Category
Customer Support
Customer Success & Support
Required Skills
Social Media
Word/Pages/Docs
Salesforce
Customer Service
Requirements
  • Associates Degree or equivalent preferred and/or 2+ years customer service/hospitality/retail experience
  • Fluent in English. Ability to read and comprehend instructions, correspondence, and memos; ability to write correspondence.
  • Fluency in other written and spoken languages is a plus.
  • Google Docs, DialPad, SalesForce, Slack preferred
  • Familiarity with standard concepts, practices, and procedures within our particular field
  • Ability to understand and relay company policies and procedures
  • Excellent oral communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
  • Responds to customer letters, emails, social media posts, Live Chat and message board posts in a professional, clear manner
  • Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
  • Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
  • Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments, earns praise from customers
  • Identifies and resolves problems in a timely manner; works well in group problem solving situations
Responsibilities
  • Provide timely responses to customer inquiries over the phone while meeting standard call center metrics
  • Respond and resolve concerns received from customers via written correspondence, email, social media, Live Chat and through Collectors message boards
  • Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions
  • Sell and place orders for memberships and supplies
  • Research and resolve complaints or issues according to company policies and procedures
  • Make calls to follow up on questions, complaints and issues
  • Participate in outbound call campaigns to retain and engage customers
  • Attend trade shows as company representative to assist in order processing with submissions
  • Provide general office support
  • Representatives will strive to earn praise from customers regarding the high quality care they provide via email, written correspondence, Live Chat and social media in particular.

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is particularly valuable for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to a data platform that delivers insights on collectible prices and trends. The goal of Collectors.com is to support the growing demand for collectible authentication and valuation, while also prioritizing employee well-being through competitive benefits.

Company Stage

IPO

Total Funding

$100M

Headquarters

Santa Ana, California

Founded

1986

Growth & Insights
Headcount

6 month growth

11%

1 year growth

11%

2 year growth

11%
Simplify Jobs

Simplify's Take

What believers are saying

  • The partnership with eBay enhances the collector experience by integrating grading, storing, and selling, potentially unlocking new markets and benefits.
  • Significant growth and expansion, including new facilities and a tripling of the data team, indicate strong business momentum and job security.
  • The company's commitment to employee well-being, with competitive benefits and a supportive work environment, makes it an attractive place to work.

What critics are saying

  • The niche market of collectible authentication and valuation may limit growth opportunities compared to more diversified sectors.
  • Dependence on advanced technologies like machine learning and computer vision could pose risks if these technologies fail or become outdated.

What makes Collectors unique

  • Collectors.com leverages advanced technologies like computer vision and machine learning to enhance the accuracy and speed of its grading process, setting it apart from traditional grading services.
  • The company's strategic partnerships, such as with eBay, create a seamless, end-to-end experience for collectors, integrating grading, storing, and selling into one streamlined process.
  • Collectors.com offers a subscription model for access to its data platform, providing valuable insights and analytics on collectible prices and trends, which is a unique value proposition in the market.

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