Director – Customer Experience Strategy & Transformation

Position Overview:

As the Head of CxO Strategy and Transformation Program at Wiz, you will be responsible for developing and executing a comprehensive strategy to engage and elevate our relationships with key executives in the cloud security sector. Your primary focus will be to set the vision and direction for our CxO Program, driving strategic initiatives that enhance client engagement and value delivery with the end goal of impacting company ARR and customer voice.

Key Responsibilities:

• Vision and Strategy: Establish the overarching vision and strategy for the CxO Program, ensuring alignment with corporate goals and the evolving needs of our clients.
• Program Oversight: Oversee the Executive Sponsorship Program and Executive Business Review (EBR) Program, ensuring they deliver maximum value to our clients and foster strong relationships.
• Training and Workshops: Develop impactful training and executive workshop programs to enhance client knowledge and engagement with our offerings.
• Collaboration with VCs: Cultivate relationships with Venture Capitalists (VCs) to deepen CxO connections, ensuring mutual value and strategic alignment.
• Event and Content Oversight: Collaborate with the marketing and events teams to provide strategic oversight for C-level events and content, ensuring these initiatives align with broader business objectives.
• Thought Leadership: Position the company as a thought leader in the cloud security space, leveraging insights from CxO relationships to accelerate our pipeline and enhance the overall customer experience.
• Community Engagement: Lead the customer community engagement program, creating strategies and managing a team focused on enhancing user community initiatives, engagement, value delivery, and feedback mechanisms for user champions.
• Cross-Functional Collaboration: Ensure seamless integration between community efforts and CxO strategies, driving product adoption and user satisfaction.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field; advanced degree preferred.
• 8+ years of experience in strategy development, customer engagement, or related roles, ideally within the tech or cloud security industry.
• Proven track record in engaging with C-level executives and understanding their business needs.
• Excellent strategic thinking, communication, and interpersonal skills.
• Experience in managing cross-functional teams and initiatives.
• Strong organizational skills and the ability to drive multiple projects to successful completion.
• Passion for cloud security and technology trends.

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.