Membership Services Income Coordinator

Description

Who is the PETA Foundation’s Membership Services Department?

Our team is a group of dedicated individuals who help to ensure that PETA’s work for animals is possible by meeting the needs of our donors and supporters. From donation processing, making updates to vital information, and meaningful phone and e-mail correspondence, we keep our supporters engaged and informed on how their commitment is paying off for animals. If you join our team, you’ll play a vital role in assisting individuals to live a more cruelty-free lifestyle and encouraging financial support of PETA’s groundbreaking work to end animal abuse and suffering.

Position Objectives:

• To provide overall support for PETA donations and income 

• To provide overall support of processing priorities in accordance with a fundraising schedule for PETA

• To provide excellent donor and supporter stewardship through phone, email and mail

Primary Responsibilities and Duties: 

• In consultation with PETA and in verified compliance with the objectives, standards, and requirements communicated by it:

     o Prepare all donations for entry into PETA's membership database

     o Receive, verify and prepare all donations for deposit sent to PETA's Sam Simon Norfolk office 

     o Responsible for verifying that all batches recorded on the deposit logs are entered into PETA's membership database and finalize submissions

     o Oversee batched donation entry and record maintenance into PETA's membership database 

     o Responsible for the removal of returned check donations from PETA's membership database and to prepare and process donor notifications 

     o Assist with the uploading and processing of donation and comment files from telemarketing vendors

     o Assist with review and preparation of supporter and donor survey report and identify urgent inquiries providing immediate response or escalation 

     o Assist Income and Donor Data staff with the research of credit-card disputes and the processing of automatic credits for online charges

     o Prepare and upload written inquiries to PETA’s membership database and assign to the Correspondence team for response

     o Respond to donor or supporter inquiries over the phone or written form

     o Assist with supporter opt-in reactivation requests process and make appropriate updates in database for PETA advocacy and fundraising emails

     o Assist with online gift refunds including staff/vendor test gifts

     o Responsible for the removal of returned check donations from PETA's membership database and prepare and process donor notifications 

     o Assist with Regional Deposit Data entry

     o Submit vendor invoices for payment through Sage/Beanworks

• Consult with the department managers on setting priorities in accordance with a fundraising schedule for PETA

• Maintain knowledge of relevant departmental software 

• Provide support with training of all clerical and administrative staff members 

• Perform any other duties assigned by the supervisor

Requirements

• Degree in related field or equivalent experience

• Minimum two years database experience with data entry and file uploads

• Minimum two years of office experience with a focus in payment collection and/or processing

• Proficiency in Microsoft Office programs including Outlook, Word and Excel

• Knowledge of fundraising practices

• Proven knowledge of animal rights issues and PETA campaigns and the ability to articulate PETA's objectives as well as details about specific PETA programs

• Excellent interpersonal, written, and oral communication skills

• Fast and accurate typing skills

• Ability to manage large numbers of inbound and outbound calls in a timely manner with exceptional customer service and professional phone voice

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

• Demonstrated ability to work well under pressure and meet deadlines

• Demonstrated effective organizational skills and meticulous attention to detail

• Demonstrated ability to work independently

• Adherence to a healthy vegan lifestyle

• Ability to maintain strict confidentiality

• Commitment to the objectives of the organization

Application Deadline: 

Applications for this position will be accepted until November 18, 2025.

We may fill this job opening before the deadline if we find a qualified candidate.