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Customer Success Manager
Confirmed live in the last 24 hours
Denver, CO, USA
Experience Level
Desired Skills
Customer Service
  • 3 to 5 years in a customer facing role such as account management or sales
  • Excellent project management and long-term account planning skills
  • Possess experience within the Crypto space, or a highly regulated market (i.e. Fintech, Insurance, Retail)
  • Strong written and verbal communication, documentation, presentation, interpersonal, and customer service skills
  • Knowledge of fraud, digital identity, and authentication strongly preferred
  • Prefer selling strategies and negotiations skills
  • Aptitude and passion for technology, KPIs, data, business cases
  • Excellent ambition and desire to grow and expand your career
  • Track record of building and maintaining successful client relationships
  • Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
  • Strong passion for learning about our products and markets through in-house and external training
  • Experience in high-growth /pre-IPO Technology companies
  • Establish reputation as trusted partner via regular business reviews presenting the status of the Prove relationship, reviewing active and future project(s) and demonstrating the value Prove delivers to the clients business objectives
  • Quickly become a subject matter expert of client's business objectives and use cases while striking a healthy balance between customer satisfaction and delivering business value
  • Monitor and report on customer “Pass Rate”, a key success KPI, and drive optimization opportunities to ensure satisfaction
  • Own live revenue forecasting for your book of business
  • Primarily responsible to achieve our corporate objectives measured by a client Net Promoter Score (NPS)
  • Engage with a consultative selling mindset to identify and facilitate opportunities for upsell/cross-sells and use case expansion
  • Facilitate contract renewals directly or with Sales Director partner
  • Stay up-to-date on new features and product launches to continually educate clients on Prove solutions

201-500 employees

Prove provides identity verification solutions.
Company Overview
Prove delivers digital trust, providing businesses the confidence to do more. Their global proprietary phone identity network streamlines customer acquisition and frictionless servicing. Prove is purpose-built for a mobile-centric world modernizing the way consumers prove who they are with ease, accuracy, and privacy – allowing businesses to focus on revenue, service, and economic empowerment.
  • Dental, Vision, Health, & Life Insurance
  • Well-Being Reimbursement
  • 401K / Retirement Plan
  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave