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Remote Part-Time Customer Experience Associate
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • You have at least 2 years of experience working in a customer-focused environment
  • You are a Problem Solver. You are able to think quickly and make decisions in a fast-paced environment
  • You Rebound Quickly. Handling difficult customer issues is a challenging job! You approach every day with a positive attitude and rebound quickly
  • You are a Multitasker. You are able to assist 3 customers at once on chat all while maintaining an exceptional level of service
  • You are a Communicator. You listen well and understand the needs of our customers and our business. You express your ideas clearly and communicate persuasively to produce positive results
  • You have Strong Integrity. You are honest and ethical in all interactions and uphold company values and policies
  • You work with efficiency. You understand productivity metrics and are able to hold yourself accountable to assisting customers with attention to detail and efficiency
  • You are Dedicated. You are committed to providing a Cinderella Experience during each customer interaction
  • You are Empathetic. You are able to see situations from the customer's perspective and provide the best solutions aligned with Rent the Runway's core values
  • Technical aptitude and problem-solving skills
  • Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc)
  • High speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (RTR will provide laptop & headset)
Responsibilities
  • Deliver exceptional service and develop lasting relationships with customers via Rent the Runway channels for communication - live chat, phone, and email
  • Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to democratize fashion
  • Maintain knowledge of all Rent the Runway products including fit, styles and inventory
  • Assist customers in finding styles that meet their individual style and events needs
  • Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
  • Deliver personalized service while meeting quality and productivity goals
  • Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience
  • Contribute to an empathetic, positive and energetic team culture
Rent the Runway

1,001-5,000 employees

Designer apparel and accessories rental
Company Overview
Rent the Runway's mission is to power women to feel their best every day.
Benefits
  • Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • 401k match - an investment in your future.
  • Company wide events and outings - our team spirit is no joke - we know how to have fun!
  • Flexible Work Policy: Hybrid Work - when our corporate employees return to the office post COVID they will have the option to work remotely 2-3 days a week, in accordance with Company policies.
Company Core Values
  • Great ideas can come from anywhere.
  • Opportunity is yours for the taking.
  • Risk and failure are encouraged.
  • Embrace and trust the RTR Family.