CX Enablement Specialist
Updated on 4/9/2024
GlossGenius

51-200 employees

Salon management & online booking platform
Company Overview
GlossGenius stands out in the salon and spa management sector by offering a comprehensive platform that integrates essential business functions such as scheduling, client management, and payment processing, all with a user-friendly interface that requires minimal setup. The company's commitment to a seamless user experience is evidenced by its streamlined onboarding process and robust customer service, which have garnered positive feedback from business owners for its efficiency and ease of use. Additionally, GlossGenius's fintech solutions, including versatile payment options like contactless transactions and mobile payments, position it as a forward-thinking player in the beauty and wellness industry.

Company Stage

Series C

Total Funding

$70.6M

Founded

2016

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

6%

1 year growth

40%

2 year growth

154%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Quality Assurance (QA)
CategoriesNew
Administration
Human Resources
People & HR
Requirements
  • 3+ years experience in a customer-facing role, SaaS preferred
  • Proven experience in L&D, enablement, or QA
  • Demonstrated expertise creating and delivering training content, in-person, and digital platforms
  • Familiarity with knowledge base management, including writing, updating, and organizing knowledge resources
  • Demonstrated track record in efficiently managing multiple projects, maintaining a fast pace, and consistently delivering high-quality results
  • Strong video creation and editing skills required; previous experience creating video help center content
Responsibilities
  • Update the existing video content library and continually develop engaging video content for internal and customer-facing purposes
  • Create and maintain content including trainings, help center articles, and how-to guides for customers and support agents
  • Educate the team on new products, feature releases, and new internal processes
  • Support in the development and delivery of trainings, including but not limited to live sessions, webinars, micro-videos and learning management system (LMS) content
  • Collaborate with cross-functional teams to promote effective knowledge sharing, support Quality Assurance (QA) and L&D initiatives, and champion a range of enablement efforts