CX – Customer Experience Consultant

WONGDOODY is a human experience company, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the “Best Places to Work”. We recognize that our people and our culture are paramount to our success. It is a very exciting time here at WONGDOODY. We’re opening doors to a host of new client opportunities and capabilities while ensuring that our current clients never outgrow the scope and scale of what we can deliver. And this paves the way for growth and expansion into new markets.

We are a team of fun, fearless, ego-less, values-driven and collaborative problem-solvers distributed around the world with one goal in mind – human experience. Human experiences are the touchpoints that make brands and technology matter to customers. We use strategy, creativity and data to develop engaging experiences that transform businesses. And those experiences are backed by the global technological strength of Infosys.

If you’d like to be part of our outstanding team, helping to grow WONGDOODY as well as your own career, please read on and check us out more at www.wongdoody.com.

WONGDOODY APAC has brought together a world-class team of creative experts in strategy and innovation, multi-channel user experience, visual design, technology and delivery. We are looking for a Customer Experience Designer (CX/UX) in Melbourne, Sydney or Brisbane. In this role, you’ll develop and improve the end-to-end customer experience in the financial sector. You will consult and support the customer experience team and their mission to become the leader in customer-centric companies in Australia. You´ll be part of the growing consulting team thinking around financial and insurance customer experiences.

RESPONSIBILITIES

• Very strong CX skill sets and strategic design to build out research and roadmaps for customers and understanding of Finance and Insurance,

• A designer with some UX capability, whilst CX will be their main strength a hybrid designer would be most beneficial in this piece,

• Strong background in working closely with the Projects Business Lead, Tech Lead to understand customer needs and translate them into findings, 

• Create and deliver project research as well as specific features and components which will then be turned into journey maps, personas, blueprints and concepts and low-fi designs 

CX / SERVICE DESIGN

• Confident ability to plan out and execute discovery research approaches, and an excellent understanding of a variety of research methodologies,
  
  
• Ability to translate research insights into solid design solutions and provide a strong rationale for the design decisions made,
  
  
• Excellent experience design skills and the ability to create artefacts such as insights and recommendations papers, Customer Journey Maps, Service Blueprints, and Personas/archetypes

UX Design

• Low and Mid-Fidelity Designs, 
• Prototyping, 
• End-to-End User flows, 
• Map out error scenarios, 
• Map Entry/Exit points for different channels/platforms, 
• Information Architecture, 
• Usability testing.
  
  

QUALIFICATIONS

• 4+ years of experience working at a digital agency as an Information Architect / Experience Designer / Product Designer / UX Designer
• Experience in creating mobile, tablet and web experiences for Enterprise organisations
• Portfolio of key projects delivered in past years, calling out your role on the project, deliverables responsible and successes achieved.
• Excellent communication skills (both in conversation and in writing) and a portfolio which demonstrates strong problem-solving ability in various phases of design and delivery
• Familiarity with the technical considerations needed when designing for mobile customer experiences
• Experience developing detailed user-interface specifications and design patterns
• Worked within collaborative, cross-functional teams to deliver multiple, successful projects
• Ability to travel abroad
• A sense of humour!
  

BONUS ROUND

• The ability to create functional prototypes for touch screen devices
• Experience with designing, setting up and conducting user testing and research studies
• Experience creating digital strategies and content strategies
• Experience in the financial sector, and 
• Working with remote and International stakeholders and teams.

THE PERKS 

We’ll pay you to come work with WONGDOODY because we’re generous like that. But on top of your paycheck, you’ll receive whole lotta benefits to help keep you healthy, secure and balanced. We offer a remote and flexible working space. You will get to work within an international team spanning over various continents and collaborate with some of the best clients like the Australian Grand Prix, The Australian Ballet, Sydney Symphony Orchestra, etc.

TO APPLY: For full consideration please upload both a resume and a cover letter.

WONGDOODY is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are intentional about creating a space that not only celebrates and embraces but also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All your information will be kept confidential.