Senior Director @ SentinelOne

Senior Director

Product Management, Support & Services

Posted on 2/24/2023

INACTIVE

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Requirements

5+ years of experience in managing Product teams
Background or previous experience working closely with Enterprise Security Support teams
Experience building an MSSP business
Experience building an MDR business, both internally delivered and partner-delivered
Experience building significant Enterprise SaaS Products that your customers love
Successful track record leading a high performing Product Team or Venture
Expert in the Product Craft, User Experience Design, API Design and Development
Deep Understanding of the Enterprise Security Market and Security Challenges
Customer Focus - Ability to create a shared vision with customers and deliver on it
Ownership - You are accountable, persistent, and tenacious about getting things done and bring that out in others
Passion - You have a passion for building the best product and product team in the biz
Craftsmanship - You insist on the highest standards and lead by example

Responsibilities

Working with the Support team to build business cases and determine the impact of product changes requested to streamline Support processes (save Support team man-hours on cases, reduce most common cases (Supportability), etc
Maintain a prioritized backlog of requirements from Support across these categories:
Supportability requirements to streamline Support delivery
Requirements to improve our internal delivery of services e.g MDR
Aligning with Channel Org to connect regularly with MSSP and MDR partners, gathering MSSP and MDR requirements, driving product changes based on a deep technical understanding of how MSSP and MDR partners support their customers, optimize their business, and get paid
Work closely with Marketing to ensure Channel-facing product collateral/decks reflect advantages to the partner from a business perspective (how they can make money selling S1), beyond technical differentiation of products/features

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

Help us defend the endpoints that people and organizations depend on to work, manage our infrastructure, deliver healthcare, and more. At SentinelOne, you’ll find that a collective vision inspires our team—and a supportive, collaborative environment furthers that vision. Join the team that’s creating the future of network security.

The Product Management Senior Director for our External Services is responsible for leading the team focused on SentinelOne’s Vigilance and WatchTower Managed Threat services. Through close partnership with our Support organization, they will define and develop our SentinelOne’s Services roadmap to allow the business to scale and deliver these solutions to our growing customers and partners.

What we are looking for

5+ years of experience in managing Product teams
Background or previous experience working closely with Enterprise Security Support teams
Experience building an MSSP business
experience building an MDR business, both internally delivered and partner-delivered
Experience building significant Enterprise SaaS Products that your customers love
Successful track record leading a high performing Product Team or Venture
Expert in the Product Craft, User Experience Design, API Design and Development
Deep Understanding of the Enterprise Security Market and Security Challenges
Customer Focus - Ability to create a shared vision with customers and deliver on it
Ownership - You are accountable, persistent, and tenacious about getting things done and bring that out in others
Passion - You have a passion for building the best product and product team in the biz
Craftsmanship - You insist on the highest standards and lead by example

What you will be doing

Working with the Support team to build business cases and determine the impact of product changes requested to streamline Support processes (save Support team man-hours on cases, reduce most common cases (Supportability), etc.,
Maintain a prioritized backlog of requirements from Support across these categories:

Supportability requirements to streamline Support delivery
Requirements to improve our internal delivery of services e.g MDR

Aligning with Channel Org to connect regularly with MSSP and MDR partners, gathering MSSP and MDR requirements, driving product changes based on a deep technical understanding of how MSSP and MDR partners support their customers, optimize their business, and get paid
Work closely with Marketing to ensure Channel-facing product collateral/decks reflect advantages to the partner from a business perspective (how they can make money selling S1), beyond technical differentiation of products/features

Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events

#LI-FL1

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range

$227,000—$312,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

1,001-5,000 employees

Website

Autonomous endpoint protection software

Company Overview

SentinelOne is on a mission to defeat every attack, every second, of every day. The company's Singularity Platform instantly defends against cyberattacks – performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.

Benefits

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability & life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events

Company Core Values

Trust
Accountability
OneSentinel
Community