Senior Director
Product Management, Support & Services
Posted on 2/24/2023
United States
Experience Level
Desired Skills
  • 5+ years of experience in managing Product teams
  • Background or previous experience working closely with Enterprise Security Support teams
  • Experience building an MSSP business
  • Experience building an MDR business, both internally delivered and partner-delivered
  • Experience building significant Enterprise SaaS Products that your customers love
  • Successful track record leading a high performing Product Team or Venture
  • Expert in the Product Craft, User Experience Design, API Design and Development
  • Deep Understanding of the Enterprise Security Market and Security Challenges
  • Customer Focus - Ability to create a shared vision with customers and deliver on it
  • Ownership - You are accountable, persistent, and tenacious about getting things done and bring that out in others
  • Passion - You have a passion for building the best product and product team in the biz
  • Craftsmanship - You insist on the highest standards and lead by example
  • Working with the Support team to build business cases and determine the impact of product changes requested to streamline Support processes (save Support team man-hours on cases, reduce most common cases (Supportability), etc
  • Maintain a prioritized backlog of requirements from Support across these categories:
  • Supportability requirements to streamline Support delivery
  • Requirements to improve our internal delivery of services e.g MDR
  • Aligning with Channel Org to connect regularly with MSSP and MDR partners, gathering MSSP and MDR requirements, driving product changes based on a deep technical understanding of how MSSP and MDR partners support their customers, optimize their business, and get paid
  • Work closely with Marketing to ensure Channel-facing product collateral/decks reflect advantages to the partner from a business perspective (how they can make money selling S1), beyond technical differentiation of products/features

1,001-5,000 employees

Autonomous endpoint protection software
Company Overview
SentinelOne is on a mission to defeat every attack, every second, of every day. The company's Singularity Platform instantly defends against cyberattacks – performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.
  • Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
  • Unlimited PTO
  • Industry leading gender-neutral parental leave
  • Paid Company Holidays
  • Paid Sick Time
  • Employee stock purchase program
  • Disability & life insurance
  • Employee assistance program
  • Gym membership reimbursement
  • Cell phone reimbursement
  • Numerous company-sponsored events
Company Core Values
  • Trust
  • Accountability
  • OneSentinel
  • Community