Full-Time

Lead Servicenow Developer with Secret

Remote, MD DC VA

Posted on 10/31/2024

ICF

ICF

Advances coaching through accreditation and credentialing

Social Impact
Education

Compensation Overview

$102.3k - $173.9kAnnually

Senior

No H1B Sponsorship

Reston, VA, USA

Hybrid position requiring onsite presence in the MD, DC, VA area when needed.

US Citizenship, US Top Secret Clearance Required

Category
IT Project Management
IT & Security
Required Skills
ServiceNow
Requirements
  • 14+ years of experience implementing IT solutions with at least 4 years of ServiceNow solutions
  • ServiceNow Certified System Administrator
  • Must have an Active Secret Clearance
  • US Citizen due to federal contract requirements.
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
  • Certified in one or more additional mainline certifications, with preference for the following combinations: ServiceNow Certified Application Developer and Certified Implementation Specialist (CIS) – Application Portfolio Management, CIS – Customer Service Management and CIS– IT Service Management, CIS – Discovery and CIS – Service Mapping, CIS – Software Asset Management and CIS – Hardware Asset Management, CIS – Project Portfolio Management and CIS – Application Portfolio Management
Responsibilities
  • Design scalable, reliable, and high-performance ServiceNow solutions that meet both immediate project needs and long-term business goals.
  • Lead engagements with Solutions Architects and Business Analysts to understand the functional requirements and translate them into effective ServiceNow configurations. Configure and customize ServiceNow applications and modules to align with client's needs and industry best practices.
  • Drive understanding of the business context in which the team is working. Align technical decisions with the client’s overarching goals and objectives.
  • Lead collaboration with cross-functional teams to implement ServiceNow solutions. This includes setting up workflows, business rules, user interfaces, and automation to ensure smooth and efficient operation.
  • Encourage innovation within the development team. Support the exploration of new technologies, methodologies, and processes that can enhance the efficiency and effectiveness of the team's work.
  • Develop ServiceNow configuration test plans and validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
  • Develop and document data migration strategies and plans. Lead data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.
  • Design and document integration strategies and plans. Lead the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
  • Design and provide end-user training to ensure a smooth adoption of the implemented solution. Create detailed documentation of the configuration and customization for future reference.
  • Lead change management efforts by assisting users during the transition period, addressing inquiries, and resolving issues promptly. Manage stakeholder expectations, facilitate smooth transitions during system changes, and minimize system disruption.
  • Identify potential project risks and devise strategies to mitigate them. This includes considering factors such as security vulnerabilities, data privacy concerns, and potential integration challenges.
  • Troubleshoot and resolve technical issues related to ServiceNow implementations. Lead the collaboration with support teams to provide timely resolution to incidents and problems.
  • Lead the adherence to security best practices and ensure that the team understands and implements solutions that meet relevant compliance requirements. Identify gaps in team knowledge and work with internal Practice leadership to resolve knowledge gaps.
  • Stay current with the latest trends, tools, and practices in the ServiceNow ecosystem. Lead personal and team development.
  • Lead the mentorship and guidance of junior developers. This includes providing technical guidance, code reviews, best practice education, lunch and learns, and fostering a culture of continuous learning.
  • While not necessarily a formal project manager, be well-versed in project management principles. This includes coordinating tasks, managing timelines, and ensuring the successful completion of projects.
  • Interact with executive stakeholders, both internally and client-side, explaining complex technical matters in a clear and non-technical manner.
  • Mediate disagreements within the team, handle challenges that arise during projects, and promote a positive team atmosphere.
  • Contribute to the growth of the business. Lead the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Actively contribute to proposals (“bids”) for new opportunities, including oral presentations, written technical proposals, and reviews of such work.

ICF is a global organization focused on enhancing the coaching profession. It provides accreditation for coaching training programs, ensuring they meet high-quality standards, which generates revenue from training providers. ICF also offers credentialing services for individual coaches, helping them gain legitimacy and potentially increase their earnings. Additionally, ICF has a membership program that connects professional coaches, offering resources and networking opportunities for an annual fee. The organization engages in thought leadership to explore coaching's role in social progress and sustainability, positioning itself as a leader in the field. ICF's goal is to elevate the coaching profession and promote its benefits across various sectors, including corporate, educational, and non-profit organizations.

Company Stage

N/A

Total Funding

N/A

Headquarters

Lexington, Kentucky

Founded

1995

Simplify Jobs

Simplify's Take

What believers are saying

  • ICF's new competency models enhance mentor coaching and supervision standards.
  • ICF's partnership with Talent Transformation offers free online assessments to members.
  • ICF's DEIB initiatives align with increasing organizational focus on diversity and inclusion.

What critics are saying

  • AI-driven coaching platforms offer personalized experiences at lower costs, challenging traditional models.
  • Rapid growth in Asia and Africa may increase competition, requiring strategic adaptation.
  • New competency models may face resistance from coaches used to previous standards.

What makes ICF unique

  • ICF sets the gold standard for coach-specific training and accreditation globally.
  • ICF's membership program creates a global community of professional coaches.
  • ICF's thought leadership explores coaching's role in social progress and sustainability.

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