How you’ll add value:

• Identify the needs of the organization, continuously evaluate, optimize, and improve capacity planning processes and guidance putting the customer at the center of everything we do
• Lead multiple modeling / operational improvement projects and align with leadership and delivery
• Manage customer relationships
• Research and resolve customers’ inquiries, as well as external Bank/FI inquiries
• Provide support across the R365 departments and liaise with Finance, Compliance, FinTech, and Sales
• Provide data analysis for Monthly Reports
• Perform quality control checks to ensure all processing and posting are accurate
• Analyze processes and create strategies and procedures to optimize efficiency
• Other duties as assigned

What you’ll need to be successful in this role:

• At least 3 years of experience in managing payment operations or equivalent
• Payments support experience required
• Basic understanding of all payment methods required (checks, ACH, virtual credit cards, etc.)
• Knowledge of virtual card enrollment processes required
• Must be a leader, always looking to improve themselves and the people around them
• Self-driven to identify and implement process improvements both internally and customer facing
• Strong understanding of basic technical programs (Windows Office Suite, file formats, Salesforce, etc.)
• Committed to excellent customer service
• Highly detail-oriented, organized, driven
• Curious and demonstrates thought-leadership  
• Strong communication skills - written, verbal, presentation, executive   
• Intuitive, self-directed and takes action  
• Easily adapts to changing environments and processes

R365 Team Member Benefits & Perks

• Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $65K-$90K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.


Along with the compensation we provide the following marketing leading benefits and perks:
• Ability to work remote or hybrid
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

Why join our amazing team?

• We’re a community that prides itself in creating innovative solutions and producing quality work
• Our product is the secret ingredient that makes a real difference to restaurants nationwide
• The open concept work environment that we’ve created is causal, collaborative, and cultivates communication


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