Full-Time

Principal Software Engineer

GenAI

Updated on 2/11/2025

Sun Life

Sun Life

10,001+ employees

Provides life, health insurance, and financial planning

Fintech
Financial Services

Compensation Overview

$84k - $138kAnnually

+ Incentive Plans

Expert

Toronto, ON, Canada + 2 more

More locations: North York, ON, Canada | Kitchener, ON, Canada

This is a hybrid position, allowing for a mix of in-office and remote work.

Canada Top Secret Clearance Required

Category
Backend Engineering
Full-Stack Engineering
Software Engineering
Required Skills
Agile
Python
Machine Learning
Java

You match the following Sun Life's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in computer science or a relevant field
  • 10+ years of experience in senior engineering roles leading the design and development of large-scale, multi-tier distributed software systems
  • Proven leadership skills, with the ability to guide cross-functional teams across multiple locations
  • Hands-on expertise with Python, AWS Lambda, AWS Step Functions, Java and APIs
  • Exceptional communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.
  • Familiarity with chatbot development concepts, RAG techniques and vector databases
  • Strong problem-solving abilities and experience in conflict resolution and issue escalation
  • Commitment to fostering a collaborative, transparent, and trust-based team culture
  • Excellent analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits
  • Demonstrated success in coaching and mentoring engineers in an Agile team setting
Responsibilities
  • Lead the design, development, and rollout of GenAI innovations and foundational cloud-based solutions to enhance our contact centre capabilities.
  • Work closely with the Platform Owner, Architect, and Leads to design and implement solutions that align with the platform capabilities roadmap.
  • Research and pilot the latest GenAI technologies and practices, and evaluate benefits within the organization
  • Champion a culture of continuous improvement, motivating change and fostering innovation within the team.
  • Translate business and technical requirements into comprehensive System Design Specifications for development, testing, and implementation teams.
  • Create and maintain technical design artifacts that describe application functionality, solution designs, interfaces, and integrations.
  • Provide technical leadership and coaching to ensure the adoption of coding best practices and develop a highly motivated and engaged team of professionals.
  • Stay current with industry advancements in cloud technologies, AWS services, and AI/ML.
  • Promote a learning environment to develop team member skills that align with industry developments and organization goals.
Desired Qualifications
  • Familiarity with Contact Centre and CCaaS
  • Hands-on development experience with Amazon Connect

Sun Life offers a variety of financial services, including life insurance, health insurance, financial planning, and investment solutions. Their products are designed to help individuals, businesses, and institutions achieve financial security and improve their overall well-being. Sun Life operates in multiple regions, including Canada, the United States, Asia, and Europe, which allows them to serve a diverse client base. The company generates revenue through insurance premiums, fees for financial planning services, and returns from investment products. A key aspect that sets Sun Life apart from its competitors is its commitment to sustainability, with a goal of reaching net zero emissions by 2050.

Company Size

10,001+

Company Stage

IPO

Total Funding

N/A

Headquarters

null

Founded

1865

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of Family Leave Insurance increases market reach in the U.S.
  • Partnerships with sports teams enhance community engagement and brand visibility.
  • Sustainable investment products align with growing ESG investment trends.

What critics are saying

  • Competition from digital-first insurance companies threatens market share.
  • Rising interest rates may impact profitability of investment products.
  • Natural disasters could increase insurance claims, affecting underwriting profitability.

What makes Sun Life unique

  • Sun Life offers a comprehensive range of financial products globally.
  • The company is committed to sustainability, aiming for net zero emissions by 2050.
  • Sun Life has a strong presence in North America, Asia, and Europe.

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Benefits

Health Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Wellness Program

Mental Health Support

Company Equity

Stock Options

Company News

PR Newswire
Feb 10th, 2025
Sun Life U.S. Expands Family Leave Insurance To Georgia, Louisiana, Mississippi And South Carolina

WELLESLEY, Mass., Feb. 10, 2025 /PRNewswire/ -- Sun Life U.S. has expanded its Family Leave Insurance (FLI) offering to Georgia, Louisiana, Mississippi and South Carolina, with more states on the way. Sun Life currently offers FLI in Alabama, Arkansas, Florida, Kentucky, Oklahoma, Tennessee and Texas. The fully insured offering broadens workers' access to paid leave, giving more employers the option to easily provide a valuable benefit to their employees. Sun Life has long been an advocate for paid leave, working with state programs to include a private plan option and supporting legislative proposals to expand access to the employer federal paid leave tax credit

PR Newswire
Feb 4th, 2025
Sun Life U.S. And Maine Celtics Hold Second Annual Fit To Win Program At Boys And Girls Club Of Southern Maine

"We are excited to bring this program to the Boys and Girls Club of Southern Maine for the second year and support all the great work they do with the kids in our community," said Dajuan Eubanks, team president, Maine Celtics. "We thank Sun Life for their partnership and continued support in bringing this program to Maine.". Sun Life U.S. is a leading provider of employee benefits and health services that help people access the care and coverage they need. The company became partners of the Maine Celtics in 2023, an expansion of its partnership with the Boston Celtics. In June of that year Sun Life and the Maine Celtics unveiled a newly renovated basketball court at the Boys and Girls Club

PR Newswire
Jan 23rd, 2025
Sun Life And Affiliated Companies Donate $225,000 In Support Of California Wildfire Relief Efforts

WELLESLEY, Mass. and TORONTO, Jan. 23, 2025 /PRNewswire/ -- Sun Life Financial Inc. (TSX: SLF) (NYSE: SLF) announced today that it is supporting people affected by the wildfires in California with $225,000 in donations to multiple community organizations providing services to affected areas across Los Angeles County. The wildfires in the Los Angeles area are among the largest there in recent history, burning more than 30,000 acres and destroying thousands of homes.Local donation recipients are:YMCA of Metropolitan Los Angeles Community Impact Fund which is providing essential items, access to showers, food, wi-fi, and free childcare, including for first responders.The Los Angeles Unified School District Education Foundation's Emergency Relief Fund which was started to support both short- and long-term needs of the school communities impacted by the wildfires. The fund focuses on providing financial assistance to students and families, resources for students, and mental health support.In addition to local community groups, Sun Life affiliated companies SLC Management and BGO (part of SLC Management) are contributing to the American Red Cross

PR Newswire
Jan 20th, 2025
Sun Life Receives 100% Score On Human Rights Campaign Corporate Equality Index For 16Th Consecutive Year

WELLESLEY, Mass., Jan. 15, 2025 /PRNewswire/ -- Sun Life U.S. has received the Equality 100 Award from Human Rights Campaign, given to companies achieving a 100% score on the Corporate Equality Index (CEI), a national benchmarking survey that assesses LGBTQ+ equality in the workplace. Sun Life continuously engages employees in fostering an inclusive, supportive workplace that encourages every employee to bring their authentic selves to work. This is Sun Life's 16th consecutive 100% score on the CEI

Stock Titan
Jan 14th, 2025
Sun Life U.S. named a Top Workplace in Kansas City

KANSAS CITY, Mo., Jan. 14, 2025 /PRNewswire/ - Sun Life U.S. has been named a Top Place to Work in Kansas City by the Kansas City Business Journal, and through employee survey company Energage.

Financial Modeling Prep
Dec 11th, 2024
Sun Life Financial Inc. (TSX:SLF) - A Promising Investment Opportunity

With a strong presence in key markets across North America, Asia, and Europe, Sun Life competes with other major players like Manulife Financial and Great-West Lifeco.

PR Newswire
Dec 5th, 2024
Sun Life U.S. Donates $50,000 To Northeastern University'S Roux Institute To Help Improve Access To Healthcare Throughout Maine

PORTLAND, Maine, Dec. 5, 2024 /PRNewswire/ -- As part of its philanthropic focus on helping people access the care and coverage they need, Sun Life U.S. has renewed its support of Northeastern University's Roux Institute Gap Year program with a donation of $50,000. The program places recent college graduates from schools around the country in clinical support positions throughout Maine. The graduates fill frontline roles, helping to address staff shortages in care delivery settings, including dental. Nearly all Gap Year program participants enter careers in healthcare, and many of them remain in Maine

PR Newswire
Dec 4th, 2024
Sun Life U.S. And The Boston Celtics Campaign #Sunlifedunk4Diabetes Raises $105,000 For Ymca Of Greater Boston

"We are fortunate to have such incredible support from an iconic team like the Celtics and a local company like Sun Life that has consistently shown a commitment to the health and wellness of the Greater Boston community," said David Shapiro, CEO of the YMCA of Greater Boston. "Diabetes continues to be more prevalent in underserved communities and is a major health risk that can lead to more challenging health conditions down the road. We are grateful for the ongoing support for our Healthy Habits program, so that we can reach more families in need.". The campaign also relies on fans to bolster donations. Celtics fans voted on Instagram more than 130,000 times for their favorite dunk of the week, generating additional donations with each vote. Week 1 winner: Jaylen Brown at CharlotteWeek 2 winner: Jayson Tatum vs

South China Morning Post
Nov 27th, 2024
A legacy of loyalty: 46 years of service at Sun Life

Balani joined Sun Life in 1978, initially seeking stability in his working life.

Moneygment
Nov 15th, 2024
4 Ways You Can Use the Moneygment App to Your Advantage!

Moneygment has partnered with insurance providers such as Sun Life to provide access to insurance products that are easy to understand and can be availed online.

AsianInvestor
Nov 3rd, 2024
Ping An CIO Benjamin Deng to join Sun Life

Ping An Insurance Group's outgoing chief investment officer (CIO), Benjamin Deng, will join Sun Life Financial, sources familiar with the matter told AsianInvestor.

PR Newswire
Oct 3rd, 2024
Sun Life U.S. And Dentaquest Donate $145,000 To Hurricane Helene Relief Efforts In Florida, Georgia, South Carolina, North Carolina And Tennessee

WELLESLEY, Mass., Oct. 3, 2024 /PRNewswire/ -- Sun Life U.S. and DentaQuest, part of Sun Life U.S., are supporting relief efforts in the states most severely impacted by Hurricane Helene. The support will go to multiple organizations, including local groups on the ground.Donations recipients are:"We offer our sincerest condolences to those who have lost loved ones due to the hurricane," said Dan Fishbein, M.D., president, Sun Life U.S. "Our thoughts are with all the communities affected by the widespread devastation, and we hope this support helps begin the recovery. We are also making every effort to provide the necessary support to our clients, members, and our own employees, many of whom live in the affected areas."Sun Life clients and members affected by the storm are encouraged to reach out if they have questions, need extra time to make payments, or need to arrange other ways to receive their benefits

PR Newswire
Oct 1st, 2024
Sun Life U.S. appoints Maya Beri as CIO

WELLESLEY, Mass., Oct. 1, 2024 /PRNewswire/ - Sun Life U.S. has named Maya Beri chief information officer (CIO).