Full-Time

Senior Customer Success Engineer

Updated on 3/10/2025

Apollo Graph

Apollo Graph

201-500 employees

Tools for managing and optimizing GraphQL

Compensation Overview

$147.1k - $173kAnnually

+ Variable Compensation + Equity

Senior, Expert

Remote in USA + 1 more

More locations: Remote in Canada

This is a fully remote position open to candidates based in the US or Canada, with work hours aligned to CST or EST time zones.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
Risk Management
Requirements
  • 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager.
  • Proven experience leading customer-facing project management and service delivery engagements.
  • Strong ability to coordinate cross-functional teams, set milestones, and ensure execution.
  • Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities.
  • Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises.
  • Strong understanding of cloud-native software development, APIs, and web technologies.
  • Experience managing high-value accounts and delivering a white-glove experience.
  • Ability to drive measurable results and help customers achieve business outcomes.
  • Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.
  • Openness to occasional travel based on customer needs.
Responsibilities
  • Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
  • Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
  • Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
  • Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.
  • Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.
  • Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.
  • Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.
  • Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization.
  • Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements.
Desired Qualifications
  • A degree in Computer Science.
  • Experience in methodologies such as event storming and impact mapping.
  • Experience working with GraphQL.
  • Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services.
  • Previous experience in a startup or high-growth environment.

Apollo GraphQL offers tools for developers to manage and optimize GraphQL, a data query language for APIs. Their main product, the Apollo Graph Platform, includes features like Apollo Explorer, Apollo Federation, and Apollo Router, which help streamline API management. Apollo serves a diverse clientele, from individual developers to large corporations, and differentiates itself by focusing on performance optimization and efficiency in GraphQL implementations. The company's goal is to simplify the integration and management of data across various applications.

Company Size

201-500

Company Stage

Series D

Total Funding

$178.2M

Headquarters

San Francisco, California

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Apollo's GraphOS update enhances observability and performance for enterprise-scale GraphQL federation.
  • Apollo Connectors simplify transitioning from REST to GraphQL, broadening its user base.
  • Apollo's CNCF membership boosts visibility and collaboration in the cloud-native community.

What critics are saying

  • Competition from GraphQL providers like Hasura and Prisma is intensifying.
  • Over-reliance on GraphQL could be risky if its adoption slows.
  • Rapid API management advancements may outpace Apollo's current offerings.

What makes Apollo Graph unique

  • Apollo GraphQL specializes in optimizing GraphQL, a leading data query language.
  • Apollo's GraphOS provides a unique abstraction layer for API complexity.
  • Apollo Federation unifies multiple GraphQL services into a single schema.

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Benefits

Flexible working hours

PTO

401k

Medical, dental, vision, life, & disability insurance

Generous parental leave

Coffee chats & team lunches

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

0%

2 year growth

0%
SD Times
Oct 9th, 2024
Apollo Connectors enables developers to turn REST APIs into GraphQL endpoints

To enable companies to more easily incrementally adopt GraphQL without needing to overhaul their existing systems, Apollo GraphQL has announced a public preview of Apollo Connectors, which enables developers to turn a REST API into a GraphQL endpoint.

Yahoo Finance
Jun 12th, 2024
Apollo Graphql Announces Major Graphos Update, Enhancing Observability And Performance For Enterprise-Scale Graphql Federation

Caching, Native Cost Calculation and Limiting, and Telemetry Capabilities Revolutionize API Management and Streamline Building Cross-Platform Digital Application ExperiencesSAN FRANCISCO, June 12, 2024 /PRNewswire/ -- Today at PlatformCon, Apollo GraphQL , the creator of GraphQL federation, announced new features in Apollo GraphOS are now generally available to better leverage GraphQL's developer productivity and performance benefits at any scale. This release provides API platform teams with visibility, usability, and performance benefits for GraphQL federation, enabling the engineering teams they serve to maximize the value of their APIs across their business.Apollo GraphQL (PRNewsfoto/Apollo GraphQL)As the leading GraphQL federation platform, GraphOS provides an abstraction layer for API complexity, enabling product engineering teams to rapidly build and iterate features based on customer demand. Gartner® predicts that 30% of enterprises using GraphQL will utilize GraphQL federation by 2027, up from less than 5% in 2024.1 Apollo believes this trend suggests the number of enterprises using GraphQL federation as their API access layer will increase by 12x. GraphOS provides everything enterprise teams need to deliver GraphQL federation at any scale."GraphQL federation removes the friction between the frontend and backend that we see in distributed architectures," said Matt DeBergalis, Chief Technology Officer and co-founder at Apollo GraphQL. "This latest GraphOS release enables API platform teams to operationalize GraphQL federation's benefits faster, so they can focus less on building custom tooling and more on their customers' needs."This latest GraphOS release includes significant improvements around observability, usability, and performance, enabling API platform teams to operate GraphQL federation more easily than ever before. "At enterprise-scale, every millisecond of latency in your consumer's digital experiences impacts the bottom line," said Rob Brazier, VP of Product at Apollo GraphQL

PR Newswire
Mar 20th, 2024
45 New Members Join The Cloud Native Computing Foundation

As the community convenes at KubeCon + CloudNativeCon Europe in Paris, CNCF welcomes continued investment from organizations around the worldPARIS, March 20, 2024 /PRNewswire/ -- KubeCon + CloudNativeCon Europe – The Cloud Native Computing Foundation® (CNCF®), which builds sustainable ecosystems for cloud native software, announced today that 45 new members have joined the Foundation. Together with hundreds of organizations spanning continents and industries, these new members will help drive cloud native innovation to respond to the diverse and pressing challenges organizations face."Every quarter it is inspiring to see the number of diverse organizations who are contributing to and leveraging cloud native technologies, and who endeavor further involvement with the community," said Chris Aniszczyk, CTO of the CNCF. "Without the investment from these forward-thinking companies, we would not be able to achieve what we have thus far in building an incredible ecosystem around Kubernetes, responding to challenges we didn't even know existed when we started in 2015. We look forward to working together with these new members."About the newest Silver Members:8gears Container Registry is a Harbor-based container image management solution provided and operated by the respective project's maintainer and contributors.Container Registry is a Harbor-based container image management solution provided and operated by the respective project's maintainer and contributors. AOE 's Cloud & DevOps expertise enhances your IT through advanced Kubernetes consulting, offering knowledge transfer, training, operations, and implementation services, enabling you to adeptly manage container orchestration and future-proof your business.'s Cloud & DevOps expertise enhances your IT through advanced Kubernetes consulting, offering knowledge transfer, training, operations, and implementation services, enabling you to adeptly manage container orchestration and future-proof your business. Apollo GraphQL is the maker of Apollo GraphOS , a platform that enables API platform teams to connect their APIs and deliver a self-service graph that can power any number of applications.is the maker of , a platform that enables API platform teams to connect their APIs and deliver a self-service graph that can power any number of applications

PR Newswire
Mar 19th, 2024
Apollo Graphql To Join Cloud Native Computing Foundation Membership As Silver Sponsor

SAN FRANCISCO, March 19, 2024 /PRNewswire/ -- Apollo GraphQL, the creator of GraphQL Federation, today announced its membership with the Cloud Native Computing Foundation (CNCF) as a Silver member. This strategic alliance reinforces Apollo GraphQL's commitment to fostering innovation, enhancing API efficiency, and promoting the importance of GraphQL in platform engineering.Platform engineering has emerged as one of the top strategic trends for 2024,[1] for which the CNCF recently issued a set of recommendations and a maturity model defining it. Apollo GraphQL helps API platform teams apply these recommendations to the API layer with Apollo GraphOS, its flagship product. Rather than delivering APIs as a barrage of new endpoints to manage, the Apollo GraphOS platform empowers teams to use GraphQL to build an API composition layer called a 'supergraph'. This supergraph enables backend teams to connect APIs, and then makes them available to client teams via a single endpoint. Apollo GraphQL now offers a vision to significantly increase developer velocity using a supergraph in its new white paper, "Platform Engineering for APIs: Using GraphQL to Drive Developer Efficiency."This approach introduces a self-service, self-documenting system, departing from traditional methods of building experience APIs or backends-for-frontends

Grafbase
Oct 16th, 2023
Introducing Apollo Federation subgraph support

Apollo Federation is a technology for building GraphQL APIs that combines multiple GraphQL services into a single, unified schema.