Full-Time

Senior Customer Success Engineer

Confirmed live in the last 24 hours

Apollo Graph

Apollo Graph

201-500 employees

Tools for managing and optimizing GraphQL

Data & Analytics
Enterprise Software

Compensation Overview

$147.1k - $173kAnnually

+ Variable Compensation + Equity

Senior

Remote in USA + 1 more

More locations: Remote in Canada

This is a remote position that can be done from anywhere in the US or Canada working CST or EST hours.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
Microservices

You match the following Apollo Graph's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 7+ years of experience in a technical, customer-facing role such as Technical Customer Success, Technical Account Management, Sales Engineering, Technical Support, or Professional Services.
  • Strong understanding of software development, APIs, and web technologies.
  • Proven experience managing high-value accounts and delivering a white-glove experience.
  • Familiarity with microservices architecture, distributed systems, and cloud-native technologies.
  • Experience working with software engineering teams as primary customers and points of contact.
  • Skilled at engaging senior engineering leaders and platform teams at large enterprises.
  • Experience in project and change management, ideally with certifications such as ScrumMaster or PMP.
  • A track record of driving measurable results and helping customers achieve their goals.
  • Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.
Responsibilities
  • Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
  • Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
  • Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
  • Plan and oversee service delivery engagements with professional services and solution architects as part of service delivery management.
  • Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.
  • Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.
  • Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.
  • Act as an internal advocate for your customers, ensuring their needs are prioritized and supported across Apollo teams.
Desired Qualifications
  • ScrumMaster or PMP certification.
  • Experience working with APIs, particularly GraphQL.
  • Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services.
  • Previous experience in a startup environment.

Apollo GraphQL provides tools and services for developers to manage and optimize GraphQL, a data query language for APIs. Their main product, the Apollo Graph Platform, includes features like Apollo Explorer for saving and sharing GraphQL operations, Apollo Federation for creating a unified graph from multiple services, and Apollo Router for high-performance federation runtime. Apollo also offers Contracts, which allow users to create tailored graphs for different audiences. The company serves a wide range of clients, from individual developers to large corporations in industries such as technology, finance, healthcare, and e-commerce. Unlike many competitors, Apollo focuses on enhancing the efficiency and performance of GraphQL implementations, offering a combination of subscription-based plans and enterprise solutions. The goal of Apollo GraphQL is to streamline API management processes for developers, making it easier to integrate and manage data across various applications.

Company Stage

Series D

Total Funding

$178.2M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Apollo's GraphOS update enhances observability and performance for enterprise-scale GraphQL federation.
  • Apollo Connectors simplify transitioning from REST to GraphQL, broadening its user base.
  • Apollo's CNCF membership boosts visibility and collaboration in the cloud-native community.

What critics are saying

  • Competition from GraphQL providers like Hasura and Prisma is intensifying.
  • Over-reliance on GraphQL could be risky if its adoption slows.
  • Rapid API management advancements may outpace Apollo's current offerings.

What makes Apollo Graph unique

  • Apollo GraphQL specializes in optimizing GraphQL, a leading data query language.
  • Apollo's GraphOS provides a unique abstraction layer for API complexity.
  • Apollo Federation unifies multiple GraphQL services into a single schema.

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Benefits

Flexible working hours

PTO

401k

Medical, dental, vision, life, & disability insurance

Generous parental leave

Coffee chats & team lunches